Jira account was created one of the employee few months back now his name didnt appear in time tracking list and am unable to see his worklogs and hours please help finf out this issue?

[venkatesh]

Jira account was created one of the employee few months back now his name didnt appear in time tracking list and am unable to see his worklogs and hours please help finf out this issue?

[Nic Brough -Adaptavist-]

Is the account still there when you look in user management?  If it is, is it enabled and in the "can log in" group? (usually jira-users)