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Jira account deactivate

ereynoso931
December 5, 2025

My jira account was disabled by inactivty. I need to recover it, how can I do it?

3 answers

0 votes
Trudy Claspill
Community Champion
December 5, 2025

Hello @ereynoso931 

Are you talking about your user account (the credentials you use to log in) or your product subscription (the Jira product) being deactivated? I suspect you are talking about your product subscription.

When were you notified about the deactivation?

Prior to your recent attempt to access the data, when was the last time that you accessed it?

Atlassian reserves the right to deactivate Free subscriptions due to inactivity. Typically the inactivity period is 120 consecutive days of not accessing the instance.

As an instance approaches that limit email messages will be set to the Organization Admin and Site Admins warning them of the lack of activity and potential for deactivation.

An email will also be sent to the same individuals when the subscription is actually deactivated.

If you are the Organization and/or Site Admin you should've received those emails. Check your spam/junk email folders.

 

After deactivation there is a short window of opportunity to reactivate the subscription. If you are within that window you should be able to follow the guidance here to reactivate your subscription:

https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/

If that window has expired then your data would've been deleted and would no longer be recoverable.

 

The above all applies if your subscription was free and deactivated due to inactivity. If the subscription got updated to Standard or Premium and was deactivated due to a failure in the payment process, that also should've generated emails to the individual(s) listed as Billing Contact/Billing Admin.

 

As a user community we can't do anything directly to help you. But you could reach out to Atlassian Licensing/Billing/Purchasing support to get additional support. Complete the form at this site:

https://www.atlassian.com/company/contact/purchasing-licensing#/

 

0 votes
Florian Bonniec
Community Champion
December 5, 2025

Hi @ereynoso931 

 

What type of hosting are you using ? JIRA Data Center or JIRA Cloud ?

 

Regards

ereynoso931
December 5, 2025

I supposed it's jira cloud

Screenshot 2025-12-05 125111.jpg

0 votes
Staffan Redelius
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
December 5, 2025

Hi @ereynoso931 

If your account is managed by your organization you need to contact someone who is organization admin.

If you are on the free plan you need to contact Atlassian support. Raise a ticket using this link: https://www.atlassian.com/company/contact/purchasing-licensing#/

Best regards,
/Staffan

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