Jira account deactivate

[ereynoso931]

My jira account was disabled by inactivty. I need to recover it, how can I do it?

[Trudy Claspill · Accepted solution]

Hello @ereynoso931 

Are you talking about your user account (the credentials you use to log in) or your product subscription (the Jira product) being deactivated? I suspect you are talking about your product subscription.

When were you notified about the deactivation?

Prior to your recent attempt to access the data, when was the last time that you accessed it?

Atlassian reserves the right to deactivate Free subscriptions due to inactivity. Typically the inactivity period is 120 consecutive days of not accessing the instance.

As an instance approaches that limit email messages will be set to the Organization Admin and Site Admins warning them of the lack of activity and potential for deactivation.

An email will also be sent to the same individuals when the subscription is actually deactivated.

If you are the Organization and/or Site Admin you should've received those emails. Check your spam/junk email folders.

After deactivation there is a short window of opportunity to reactivate the subscription. If you are within that window you should be able to follow the guidance here to reactivate your subscription:

https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/

If that window has expired then your data would've been deleted and would no longer be recoverable.

The above all applies if your subscription was free and deactivated due to inactivity. If the subscription got updated to Standard or Premium and was deactivated due to a failure in the payment process, that also should've generated emails to the individual(s) listed as Billing Contact/Billing Admin.

As a user community we can't do anything directly to help you. But you could reach out to Atlassian Licensing/Billing/Purchasing support to get additional support. Complete the form at this site:

https://www.atlassian.com/company/contact/purchasing-licensing#/

[Matteo Neirotti]

Hello, i've the same problem
I didn't see the mail gira got deactivated 3//, i don't know how to recover it

thanks for the help

[Trudy Claspill]

Hello @Matteo Neirotti 

Welcome to the Atlassian community.

Follow the same instructions I provided to @ereynoso931 

[Matteo Neirotti]

thanks, on that link i see the instruction to recover a subscription, but i had the free plan. I can't fin how i should do in my case
sorry
i tried opening a ticket: CA-3929138

thank you

[Trudy Claspill]

The reactivation process for a Free subscription is the same as for a paid subscription.

However, depending on when your subscription was deactivated you may not be able to reactivate it, and you would need to contact Atlassian for assistance.

We are a user community here, where Atlassian product users help other users. We cannot directly help you reactivate you subscription and we cannot view your support ticket.

[Florian Bonniec]

Hi @ereynoso931 

What type of hosting are you using ? JIRA Data Center or JIRA Cloud ?

Regards

[ereynoso931]

I supposed it's jira cloud

[Staffan Redelius]

Hi @ereynoso931 

If your account is managed by your organization you need to contact someone who is organization admin.

If you are on the free plan you need to contact Atlassian support. Raise a ticket using this link: https://www.atlassian.com/company/contact/purchasing-licensing#/

Best regards,
/Staffan