Jira Work automation Response 500 Unable to validate SSL connection

[Peter Lloyd]

Hi,

I am attempting to make a webrequest call from an automation in jira work and it fails throwing the error Response500Unable to validate SSL connection

The url I am attempting to call is behind a cloudflare tunnel and I can call it without problem from a browser or from python.

Does this mean that jira cloud does not recognise the cloudflare certificate?

Any ideas on how to fix it?

Many thanks :)

[Mohanraj Thangamuthu]

Hello, Good day. Please make sure that you are using one of the support ports. https://jira.atlassian.com/browse/AUTO-151

[Peter Lloyd]

Hi @Mohanraj Thangamuthu ,

Yes, standard https on port 443.

I've done some more testing and I've identified the issue.
The problem is that the hostname for the webrequest/webhook contained an underscore character.

The webrequest in work automations does not indicate this is problem but the UI for global webhooks does [ Invalid Webhook URL: https://testhost_api.... ]

Mildly inconvenient but now I know how to work around it it's not causing a problem for me.

Kind regards,
Peter

[Peter Lloyd]

Underscores ARE valid in http(s) urls, I consider this a bug. 

[Renuka Tulachan]

hi @Peter Lloyd 

Having same issue, and my endpoint does not have "_". Any suggestions?