Jira Work Management is not functioning on our end, any idea of how to resolve this issue?

[Luis Genao]

Jira Work Management for some reason is not functioning in the intended ways it is supposed to be and our files if not data does not appear to be showing up on our end. I looked into the status pages and it seems certain services are going through incidents, very unclear as to whether it will return and if data "lost" will remain once it is back to its proper state.

[Trudy Claspill]

Hello @Luis Genao 

Welcome to the Atlassian community.

I do not see any active incidents for Jira Work Management as of the time you posted your question. The most recent issue is from 8 hours ago, and your post is from 1 hour ago.

What is the exact symptom you are experiencing?

[Luis Genao]

Hello Trudy Claspill, hope all is well with you. 

The issue from my end seems to be that the website simply doesn't have our files or any sort of data, and does not help that it is not working properly as usual, almost as if it got wiped.

[Trudy Claspill]

Hello Luis,

When was the last time anybody from your user base logged into the environment, prior to you logging in and finding the data was absent?

Were you operating in a Free subscription, or were you paying for your subscription?

Are you one of the users that is an Administrator for Jira, or an Administrator for your Atlassian Organization? If not, have you escalated this issue to those people?

[Luis Genao]

I believe yesterday or possibly last Friday, and under the free subscription. 

I am personally not an Admin, but my superiors were for Jira yes, it was through them for how I came to be aware of the issue.

[Trudy Claspill]

Be advised that we are a user community, not specifically Atlassian support engineers. We can ask you questions and try to suggest things to look at, but we cannot access your system or your billing account information directly.

If your company has been paying for a subscription then the admins should be able to raise a support case directly with Atlassian support at https://support.atlassian.com/contact/#/

If you had successfully accessed the data within the past few days, then this is not a case of an inactive environment being suspended.

It could be a case of a failure in the billing causing the environment to be suspended. If that was the case the people listed as the Billing contacts for your subscription would've been notified when the billing failed and before the site was suspended. If you were on an annual subscription, the case could be that the subscription has not been renewed in a timely manner.

What do you actually see when you try to login? Can you share a screen image with us?

[Trudy Claspill]

Hello @Luis Genao 

Has the issue resolved? Or have your administrators been able to contact Atlassian directly for help?