Jira User Not Receiving Email Notifications

[prashanth reddy]

Hello,

I am a Jira administrator for the company that I work for, and I have a customer who has not received an email. I’ve tried creating a support zip, downloading it, and looking for anything that stuck out and I was unable to find anything. I've also checked the notification helper to see if there was a configuration issue, and all seems to be well on that end also. He is a watcher on all issues that he wishes to receive notifications on. I've read in a few forums that Atlassian needed to do some backend work to resolve this issue. Can you please help me with this?

[Trudy Claspill]

Hello @prashanth reddy 

Welcome to the community.

Are you using Jira Cloud or Jira Server/Data Center?

Are these notifications from a Jira Business, Software, or Service project?

When you say there is a "customer" not receiving emails, are you talking about a person who is only a customer-type user for a Jira Service Management project? Or is this person a licensed user of your Jira Software product?