Jira Upgrade from 6.4 to 7.13.17

[Sonny Swann]

I have had to upgrade our version of Jira from 6.4 to 7.13.17 and i am unable to get the Jira website to come up.  It is only showing me a blank white screen.  I have configured the config.bat and it is able to see the DB on the machine but i still am unable to access the site.  We don't use Jira a ton so i'm not extremely familiar with it.  Any insight would be appreciated 

[Ravi Sagar _Sparxsys_]

Hi @Sonny Swann 

If you look in your log file then there will be some detail about what went wrong. Log file will be in your home directory.

Something like:

• C:\Program Files\Atlassian\Application Data\JIRA (on Windows) or
• /var/atlassian/application-data/JIRA (on Linux)

Check this page to understand important directories.

I hope it helps.

Ravi