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Jira Time based is wrong

Mustafa Alfar
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April 21, 2020

The notification time is prefect. However on the card activity it's adding 3 hours. 
I've tried the incognito and it works perfectly. so I've tried to clear the sessions in the browser but it does not work. 

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Petter Gonçalves
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 22, 2020

Hello @Mustafa Alfar

Welcome to the Atlassian Community!

Per your description, I understand that the histories of activities of the issues are displaying the wrong time in your Jira site, with 3 hours ahead. Is that correct?

If the problem didn't happen when using the incognito mode of your browser and logged with the same user in both scenarios, I can absolutely confirm this problem is related to your browser setting.

That being said, I would suggest the following steps:

  1. Check if  you are using a supported browser in the documentation below:
    Supported platforms 
  2. Double-check that you have logged with the same user when you reproduced the problem and when you used the Incognito mode
  3. Try to use a different browser
  4. Check if there are any extensions in your browser that might be causing the problem

Let us know if you have any questions.

Mustafa Alfar
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 23, 2020

Thank you. 
I was turining on an extension ( change timezone ) 
which causes the problem. 

Petter Gonçalves
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 23, 2020

You are welcome @Mustafa Alfar

Have a nice day!

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