Jira Startup Issue

[Otto Kruse]

I have Jira Server on my local machine.  I have been using it for about a month with no issue.  This morning when I startup I get

System plugins failed to start: We haven't been able to start all the required system plugins

We couldn't start the following plugins:

• Jira Projects Plugin (com.atlassian.jira.jira-projects-plugin)
• Atlassian Navigation Links Plugin (com.atlassian.plugins.atlassian-nav-links-plugin)
• Atlassian Jira - Plugins - Project Config Plugin (com.atlassian.jira.jira-project-config-plugin)
• Applinks - Plugin - Core (com.atlassian.applinks.applinks-plugin)
• Embedded Gadgets Plugin (com.atlassian.gadgets.embedded)
• Gadget Directory Plugin (com.atlassian.gadgets.directory)
• Atlassian Jira - Plugins - Gadgets Plugin (com.atlassian.jira.gadgets)
• Atlassian Jira - Plugins - Global Issue Navigator (com.atlassian.jira.jira-issue-nav-plugin)
• Atlassian JIRA - Plugins - Quick Edit Plugin (com.atlassian.jira.jira-quick-edit-plugin)
• Atlassian Jira - Plugins - REST Plugin (com.atlassian.jira.rest)
• Opensocial Plugin (com.atlassian.gadgets.opensocial)
• Gadget Dashboard Plugin (com.atlassian.gadgets.dashboard)

It asks to collect logs, not clear on which ones I should collect, there are a rather large number of different named logs in the logs directory.  

[Martin Bayer _MoroSystems_ s_r_o__]

Did you try to delete plugin caches? Folders are under {jirahome}/plugins and are hidden. There should be two hidden folders which can be deleted. I found article with description written by Tempo guys...https://tempo-io.atlassian.net/wiki/spaces/KB/pages/228982790/How+to+reset+plugins+cache+in+JIRA

[Otto Kruse]

I checked C:/Program Files/Atlassian/Jira in File Explorer and Cmd with administrator privilege; no Plugins folder.  Do you mean some other {jirahome}.

[Martin Bayer _MoroSystems_ s_r_o__]

When installing Jira, you are selecting destination directory and home directory (https://confluence.atlassian.com/adminjiraserver/installing-jira-applications-on-windows-938846835.html) and plugins folder is in home directory. I don't know details of your installation so I am not able to give you correct path.

[Otto Kruse]

OK, found that, did that.  Now I get -

This site can’t be reached

localhost refused to connect.

Try:

• Checking the connection
• Checking the proxy and the firewall

ERR_CONNECTION_REFUSED

[Martin Bayer _MoroSystems_ s_r_o__]

can you share your jira log file(s)?

[Otto Kruse]

Which log files, the newest ones are

atlassian-jira-gc-2020-07-09_20-11-40.log.0

access_log

But there are others.  Also how to do so, it does not seem to want to let me reply when I paste in the content of atlassian-jira-gc-2020-07-09_20-11-40.log.0

[Martin Bayer _MoroSystems_ s_r_o__]

Again in home directory should be folder logs ... can you ZIP it and send it to martin.bayer@morosystems.com?

[Otto Kruse]

I just zipped and sent you the logs 7/9 and newer.  Thank you so much for your help.  I have been a user of JIRA for 10 years, complete novice at administrating it, even on my own machine.

[Martin Bayer _MoroSystems_ s_r_o__]

Hm, it's weird, first error is

2020-07-09 20:27:42,876-0700 Spring DM Context Creation Timer WARN [o.e.g.b.e.i.dependencies.startup.DependencyWaiterApplicationContextExecutor] Timeout occurred before finding service dependencies for [NonValidatingOsgiBundleXmlApplicationContext(bundle=com.atlassian.administration.atlassian-admin-quicksearch-jira, config=osgibundle:/META-INF/spring/*.xml)]
2020-07-09 20:27:42,877-0700 Spring DM Context Creation Timer ERROR [c.a.p.osgi.factory.OsgiPlugin] Plugin 'com.atlassian.administration.atlassian-admin-quicksearch-jira' never resolved service '&sal-request-factory-import' with filter '(objectClass=com.atlassian.sal.api.net.RequestFactory)'
2020-07-09 20:27:42,878-0700 Spring DM Context Creation Timer ERROR [c.a.p.osgi.factory.OsgiPlugin] Unable to start the plugin container for plugin 'com.atlassian.administration.atlassian-admin-quicksearch-jira'
org.springframework.context.ApplicationContextException: Application context initialization for 'com.atlassian.administration.atlassian-admin-quicksearch-jira' has timed out waiting for (objectClass=com.atlassian.sal.api.net.RequestFactory)
at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor.timeout(DependencyWaiterApplicationContextExecutor.java:489)
at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor.access$000(DependencyWaiterApplicationContextExecutor.java:54)
at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor$WatchDogTask.run(DependencyWaiterApplicationContextExecutor.java:109)
at java.util.TimerThread.mainLoop(Timer.java:555)
at java.util.TimerThread.run(Timer.java:505)

But there is no cause for it. I found following article, give it a try pls - https://confluence.atlassian.com/jirakb/jira-startup-fails-with-message-that-required-plugins-are-not-started-254738702.html?_ga=2.69804496.1989481673.1594617131-193861087.1570449699 . Try to run following SQL first

SELECT * FROM pluginstate where pluginenabled = 'false';

 The problem is that you are using H2 database, so you will have to find some client which supports it.

[Otto Kruse]

I missed your message on 7/12 but looked at it this morning.  I completely appreciate the help.  It is quickly becoming clear to me that running as JIRA Server is a bit beyond me.  At this point I think JIRA Cloud is a better selection for me.  Thank you for your help, and the time you spent with me.