Jira Software Subscription is Suspended

[Nivaldo Silva]

I got my Jira account suspended, had rise some tickets but until at this time didn't get any answer from the atlasian team.

I didn't found any way or explanation about it. Even adding dthe credit card it doesn´t show any options to activate.

If some one knows how to fix, please let me know.

Thanks.

[Dirk Ronsmans]

Hi @Nivaldo Silva and welcome to the community.

You mention you raised a couple of tickets already, what is the timeframe of that? (how long ago were they raised/ did you get no response at all or was the response not clear?)

Depending on the priority you raised them with and your support plan (+ this week being Team21) it might be a bit slower or faster.

I've escalated this question here to Atlassian too so we'll see if this might give them a little push to check the tickets.

[Nivaldo Silva]

Since yesterday morning 04/26/2021. First i had a free account  then I changed for standard after the end of trial period got it blocked.

Thanks.

[Dirk Ronsmans]

Well then I'd give it some time. 2-3days is not that unusual during busy times.

Since your trial is ended and your account suspended imho adding payment details should re-activate it..

[Nivaldo Silva]

[Rob Horan]

I'd really recommend going to https://support.atlassian.com/contact and getting Support involved. 

[Nivaldo Silva]

Already done that too. but unfortunatly any answer.