Jira Software Setup failed with NullPointer - not usable

[Maximilian Körner]

Hey,

I just deployed Jira Software from the docker container cptactionhank/atlassian-jira-software:latest on dockerhub and everything went smooth until the final step of the setup.

I was presented with this Exception:
(full error at https://file-ygovsvadpr.now.sh )

Technical details
Log's referral number: 01d1c9c3-5338-47ec-8641-7fb686478c99

Cause
Referer URL: https://jira.teamgeist.app/secure/SetupAdminAccount.jspa

java.lang.RuntimeException: javax.servlet.ServletException: java.lang.RuntimeException: javax.servlet.ServletException: java.lang.NullPointerException
java.lang.RuntimeException: javax.servlet.ServletException: java.lang.RuntimeException: javax.servlet.ServletException: java.lang.NullPointerException
 at com.atlassian.web.servlet.plugin.DynamicAuthorizationServletForwarder.forward(DynamicAuthorizationServletForwarder.java:55) [?:?]
 at com.atlassian.web.servlet.plugin.SanitizingServletForwarder.forward(SanitizingServletForwarder.java:32) [?:?]
 at com.atlassian.web.servlet.plugin.RememberingServletForwarder.forward(RememberingServletForwarder.java:51) [?:?]
 at com.atlassian.web.servlet.plugin.ResolvingServletForwarder.forward(ResolvingServletForwarder.java:36) [?:?]
 at jsp.default_jsp._jspService(default_jsp.java:68) [classes/:?]
 at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70) [jasper.jar:8.5.32]
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:742) [servlet-api.jar:?]
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231) [catalina.jar:8.5.32]
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.32]
 at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) [tomcat-websocket.jar:8.5.32]
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.32]
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.32]
 at com.atlassian.jira.web.filters.JiraLastFilter.lambda$doFilter$0(JiraLastFilter.java:39) [classes/:?]
 at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:62) [classes/:?]
 at com.atlassian.jira.web.filters.JiraLastFilter.doFilter(JiraLastFilter.java:36) [classes/:?]
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) [?:1.8.0_171]
 at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) [tomcat-util.jar:8.5.32]
 at java.lang.Thread.run(Thread.java:748) [?:1.8.0_171]
Caused by: javax.servlet.ServletException: java.lang.RuntimeException: javax.servlet.ServletException: java.lang.NullPointerException
 at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.onActionException(JiraWebworkActionDispatcher.java:217) [classes/:?]
 at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:169) [classes/:?]
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:742) [servlet-api.jar:?]
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231) [catalina.jar:8.5.32]
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.32]
at com.atlassian.web.servlet.plugin.DynamicAuthorizationServletForwarder.forward(DynamicAuthorizationServletForwarder.java:53) [?:?]
 ... 383 more
Caused by: java.lang.RuntimeException: javax.servlet.ServletException: java.lang.NullPointerException
 at com.atlassian.web.servlet.plugin.DynamicAuthorizationServletForwarder.forward(DynamicAuthorizationServletForwarder.java:55) [?:?]
 at com.atlassian.web.servlet.plugin.DynamicAuthorizationServletForwarder.forwardSafely(DynamicAuthorizationServletForwarder.java:83) [?:?]
 at com.atlassian.web.servlet.plugin.SanitizingServletForwarder.forwardSafely(SanitizingServletForwarder.java:48) [?:?]
 at com.atlassian.web.servlet.plugin.RememberingServletForwarder.forwardSafely(RememberingServletForwarder.java:75) [?:?]
 at com.atlassian.web.servlet.plugin.ResolvingServletForwarder.forwardSafely(ResolvingServletForwarder.java:50) [?:?]
 at com.atlassian.web.servlet.plugin.request.RedirectInterceptingResponse.lambda$null$0(RedirectInterceptingResponse.java:50) [?:?]
 at java.util.Optional.map(Optional.java:215) [?:1.8.0_171]
 at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:138) [classes/:?]
 ... 527 more
Caused by: javax.servlet.ServletException: java.lang.NullPointerException
 at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.onActionException(JiraWebworkActionDispatcher.java:217) [classes/:?]
 at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:169) [classes/:?]
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:742) [servlet-api.jar:?]
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231) [catalina.jar:8.5.32]
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.32]
 at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) [tomcat-websocket.jar:8.5.32]
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.32]
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.32]
 at com.atlassian.jira.web.filters.JiraLastFilter.lambda$doFilter$0(JiraLastFilter.java:39) [classes/:?]
 at com.atlassian.web.servlet.plugin.DynamicAuthorizationServletForwarder.forward(DynamicAuthorizationServletForwarder.java:53) [?:?]
 ... 550 more
Caused by: java.lang.NullPointerException
 at com.atlassian.jira.web.action.Dashboard.initialiseCurrentDashboardId(Dashboard.java:541) [classes/:?]
 at com.atlassian.jira.web.action.Dashboard.getCurrentDashboardId(Dashboard.java:246) [classes/:?]
 at com.atlassian.jira.web.action.Dashboard.getCurrentDashboardState(Dashboard.java:259) [classes/:?]
 at com.atlassian.jira.web.action.Dashboard.doValidation(Dashboard.java:154) [classes/:?]
 at webwork.action.ActionSupport.validate(ActionSupport.java:391) [webwork-1.4-atlassian-30.jar:?]
 at webwork.action.ActionSupport.execute(ActionSupport.java:162) [webwork-1.4-atlassian-30.jar:?]
 at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63) [jira-api-7.12.3.jar:?]
 at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:39) [webwork-1.4-atlassian-30.jar:?]
at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:138) [classes/:?]
 ... 698 more

Now i see this header when logging into Jira:

How do i resolve this issue? I can't do anything without being blocked by errors.

Thanks for any help in advance!

[Andy Heinzer]

The error message you posted actually does not tell us enough to indicate the cause of the problem.  I suspect that the docker image has been packaged to use an unsupported platform, such as openjdk, or some other unsupported database.  Please see supported platforms for more details.

What I would want to see would be the $JIRAINSTALL/logs/catalina.out file during start up.  I would expect this file to provide more details about your environment and why the startup appears to fail.