Jira Service Account for API integration with ServiceNow

[Dima Garod]

There does not seem to be a way to create a Service Account for API integration. Others are asking about having a non-licenced account to be set up, but it seems that even with a paid account I am not able to set up a generic/non-named account. We cannot afford to depend on a actual user who may leave the company and thus the API key stops to work. To have admin manage the key is also prone to the same issue, besides I would need to have some filters configured on this account for API to use and need to be able to login without admin's involvement. 

This is the only tool I am aware of that does not support a "Service Account" concept. Unless I am missing something. I NEED HELP please!!!

[Dima Garod · Accepted solution]

We did find the solution to this issues though. We have a team Distribution List email and used as the email of this "Service Account" user. First time it did not work as our Corp email filters flagged the emails from Atlassian as spam. Once we had added a rule to this DL to allow emails from @atlassian.com we were able to log in as the Service Account user and configured filters and API key.

[Mathieu Lepoutre {Exalate}]

Hi

I'm working as a pre-sales engineer with Exalate.

I would advice you to look into Exalate. Out-of-the-box it has Service Account entity type included. 

The Service Account will out-of-the-box be fully bi-directionally syncronized.

Exalate is easy and straightforward to set-up and you can control exactly which data you want to send and/or receive. 

If you would like to see a customized demo of the product, please book a slot.

Cheers

[Carlos Garcia Navarro]

Hi @Dima Garod ,

Welcome to the Community! You should be able to create a generic user account (e.g. see here: https://community.atlassian.com/t5/Jira-Core-Server-questions/Is-t-possible-to-create-a-generic-user-ID-in-Jira/qaq-p/892942)

Wouldn't that work for your use case?

[Dima Garod]

Carlos, thanks, but this is not exactly what we need.  Creating a dummy user is fine, but I need to be able to login as that user to configure and save some filters. That requires a valid email address in order to receive an invite from Atlassian.