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Jira Server URL for integration with MuleSoft

Vamsi Deepak Mandalapu May 7, 2021

Hi Support Team,

             We have a requirement to integrate Jira with another system using MuleSoft, Would like to know the Server URL and API Token that can be used for development purpose to access the APIs provided by the Jira.

             Could you also please let me know what kind of access privileges the user should have to access the Jira API from an integration application.

             Thank you.

 

     Regards,

Vamsi Deepak M.

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Trudy Claspill
Community Champion
May 7, 2021

Hello @Vamsi Deepak Mandalapu 

Welcome to the community.

Are you using an app to manage the integration, like this one?

Mulesoft connector for jira cloud 

Vamsi Deepak Mandalapu May 10, 2021

Hi @Trudy Claspill ,

          Thank you for the response.

          I found the below two mule connectors to integrate with Jira.

          "mule4-jira-connector" - https://anypoint.mulesoft.com/exchange/com.mulesoft.connectors/mule4-jira-connector/

           Parameters required for establishing connection : 

                     Username, Password, Base Uri
           

          "mule-jira-connector (JIRA Rest Connector)"  - https://anypoint.mulesoft.com/exchange/org.hotovo/mule-jira-connector/ 

            Parameters required for establishing connection : 

                      Server URL , UserName and API Token to connect to Jira.

 

            Could you please let me know the Base URI / Sever URL and API Token to connect to Jira server.

             My requirement is to get all the details of the Jira tickets (eg : Assigne, Watcher list, comments etc)

              Thank you.

Vamsi Deepak Mandalapu May 10, 2021

Hi Support Team,

          Would like to fetch data from the below Jira portal. Could you please let us know how we an connect to the below Jira server and what can be the baseUri.

          https://opensocietyfoundations.atlassian.net/

          Thank you.

Trudy Claspill
Community Champion
May 10, 2021

The Server URL/Base URI is the URL users use to access your JIRA instance. It would be something like "https://<yourcompany>.atlassian.net"

You will have to get an API token to give to the connector. See this reference article:

https://support.atlassian.com/atlassian-account/docs/manage-api-tokens-for-your-atlassian-account/

You may not want to set up the connector to use your personal account. You may want to set up a generic "service" user account to be used by the connector.

Like gkifetew likes this
Trudy Claspill
Community Champion
May 10, 2021

@Vamsi Deepak Mandalapu 

I just saw your new comment on this thread directed to the "support team".

Note this is a user community. While some Atlassian support personnel may monitor the community, if you want to work directly with Atlassian Support you need to open a support ticket rather than creating a community post. To create a support ticket go to:

https://support.atlassian.com/contact/#/

Vamsi Deepak Mandalapu May 10, 2021

Hi @Trudy Claspill ,

         Apologies, I was in an assumption that this is the support portal.

         Thank you for routing me to the support portal.

         Could you please elaborate on this line 

          "You may not want to set up the connector to use your personal account. You may want to set up a generic "service" user account to be used by the connector."

           Please correct me if my understanding is wrong:

              We will have service user accounts that can be created and used to connect to Jira for integration purposes instead of using the personal account.

            Thank you.

Trudy Claspill
Community Champion
May 10, 2021

Your understanding is correct.

It is my recommendation that you create user accounts in your JIRA instance that you use specifically for integration tasks.

If you use accounts associated to actual people for your integration task that leads to three potential problems:

1. All the integration activities look like they are being done by that person, which is misleading.

2. If that person leaves your company and their account is deactivated, then the integration tasks will fail.

3. Multiple people may need to know the password or API token for the account used in integration activities in order to maintain the integration. You would not want multiple people to know the password/token for one actual person's account.

Vamsi Deepak Mandalapu May 11, 2021

Thanks a lot @Trudy Claspill for your detailed steps and help.

I am able to connect to Jira after creating the API token. 

Trudy Claspill
Community Champion
May 12, 2021

You're welcome, @Vamsi Deepak Mandalapu 

If your questions for this post have been addressed, it is helpful to others if you mark the answer as Accepted.

Vamsi Deepak Mandalapu May 12, 2021

Done @Trudy Claspill

Than you.

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