A monthly average should be calculated between when the person booked and when they booked. Only the delay counts, if someone booked in advance it does not count in the average. If someone has a delay of 0, i.e. he/she books on the same day, it does not count in the average.
Colleagues are listed in descending order of average.
I hope I have made myself clear, and thank you for all your help and suggestions!
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