Jira REST API

[Wellington Batista da Silva]

Hello,

I am trying to use the Jira REST API to create issues in the GIM project.

However, all API calls fail:

• GET /rest/api/3/project/search returns an empty list.

• GET /rest/api/3/mypermissions?projectKey=GIM returns: "Could not find project with the provided key."

• POST /rest/api/3/issue returns: "You do not have permission to create issues in this project."

I have confirmed that:

• The project is Company-managed.

• My user is listed as a Project Administrator.

Could you please assist me in identifying the issue?

Best regards,

[Rudy Holtkamp · Accepted solution]

Hi @Wellington Batista da Silva ,

Maybe you do not pass the propper credentials.
Could you try to run this in your browser:

https://<yoursite>.atlassian.net/rest/api/3/mypermissions?projectKey=GIM&permissions=BROWSE_PROJECTS,CREATE_ISSUES

It should produce this:

{
"permissions": {
"BROWSE_PROJECTS": {
"id": "10",
"key": "BROWSE_PROJECTS",
"name": "Browse Projects",
"type": "PROJECT",
"description": "Ability to browse projects and the issues within them.",
"havePermission": true
},
"CREATE_ISSUES": {
"id": "11",
"key": "CREATE_ISSUES",
"name": "Create Issues",
"type": "PROJECT",
"description": "Ability to create issues.",
"havePermission": true
}
}
}

[Wellington Batista da Silva]

HI, @Rudy Holtkamp 

With this request, I am getting the following response.

{
"errorMessages": [
"Could not find project with provided key."
],
"errors": {}
}

[Rudy Holtkamp]

Then it seems that you don't have the correct permission for the GIM project.

Like Marc said.

[Wellington Batista da Silva]

Which permissions do I need to grant to the administrator user, considering that at the portal level I am able to perform all processes?

[Marc -Devoteam-]

Hi @Wellington Batista da Silva 

What roles are defined in the permission scheme used by the project?

Check which roles are defined at Browse and Create permission, in case this is a company managed project.

[Rudy Holtkamp]

@Wellington Batista da Silva , if you talk about a portal. I'm assuming you have a service desk project? Is that correct? In that case you need to have a JSM license and have the 'Service desk team' role (if it is a standard permission scheme).

[Wellington Batista da Silva]

Please find attached an image showing how the current permissions are configured.

The project is Company-managed.

[Marc -Devoteam-]

Hi @Wellington Batista da Silva 

In the people section of the space settings, are you listed there?

Can you access User Management, find your self and what is your permission on Jira.

Check in space settings, in details of the key is set to GIM

[Wellington Batista da Silva]

Hi @Marc -Devoteam- 

My user is listed in the 'People' section of the space settings.

Yes, please find attached the User Management details.

Space

[Marc -Devoteam-]

Hi @Wellington Batista da Silva 

What does it say at "Acesso ao aplicativo"?

What are you roles at "Funçoes" at the project access?

If you have a Jira license /rest/api/3/project/search should give you results, if not it's permission issue

[Wellington Batista da Silva]

Hi @Marc -Devoteam- 

Thank you very much for all the support, I was able to resolve the issue.

[Marc -Devoteam-]

Hi @Wellington Batista da Silva 

What was the issue?

[Wellington Batista da Silva]

Hi @Marc -Devoteam- 
The token scope is incorrect.

[Marc -Devoteam-]

Hi @Wellington Batista da Silva 

It seems like the role project administrator has no permissions defined in the permission scheme.

@Rudy Holtkamp provide an option to check this.