Jira Project Deactivated Due To Inactivity

[Rayan Djellal]

Hello ! I have a free Jira Cloud product that is deactivated because of inactivity.

My product : meboapp.atlassian.net

Request ID: 5b1db81d24b04063832f8312bb5c6d82

I really want to reactivate it. Could you please assist to reactivate my Jira product?

Thank you ! 

[Trudy Claspill · Accepted solution]

Hello @Rayan Djellal 

Here is the documentation for reactivating a deactivated subscription.

https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/

Because this is a user community we cannot directly assist you. If you need more assistance you can reach out to Atlassian Licensing Support by completing the form on this page.

https://www.atlassian.com/company/contact/purchasing-licensing#/

There is a limited period of time during which a deactivated subscription can be reactivated before the data is permanently deleted. If it has been 60 days or longer then your data cannot be recovered.

For future reference it takes 120 consecutive days of inactivity for a free subscription to be deactivated. As that deadline approaches Organization Admins should receive emails warning of the impending deactivation. All it takes to keep the site active is to login to the product at least once every 120 days.

Good luck!