Jira Power BI Connector: Incremental Load Error

[lesa_miller]

I'm wanting to set up incremental loads into Power BI using the Power BI Connector and the OData feed.  (Jira cloud)

Data is already being pulled and being refreshed daily.  When I add in the  query  "= Table.SelectRows(Issues_table, each [CREATED] >= DateTime.AddZone(RangeStart,0) and [CREATED] < DateTime.AddZone(RangeEnd,0)) "  I get the following error.  

DataSource.Error: OData: Request failed: The remote server returned an error: (500) Internal Server Error. ({"ERROR_MESSAGE":"The application has encountered an unknown error. Please close this window and try again. <br/>If the problem persists, please <a href=\"https://appf.re/support\" target=\"_blank\">submit a support ticket</a>","stacktrace":"aio.jira.connector.exception.InvalidAioSessionIdException: Invalid aioSessionId\n\tat aio.jira.connector.powerbi.service.persistence.PowerBISessionService.findByAioSessionId(PowerBISessionService.java:116)\n\tat aio.jira.connector.powerbi.service.business.PowerBIDataService.fetchTableData(PowerBIDataService.java:416)\n\tat aio.jira.connector.powerbi.rest.PowerBIPublicResource.tableInit(PowerBIPublicResource.java:164)\n\tat aio.jira.connector.powerbi.rest.PowerBIPublicResource.exportPath(PowerBIPublicResource.java:121)\n\tat jdk.internal.reflect.GeneratedMethodAccessor59.invoke(Unknown Source)\n\tat java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)\n\tat java.base/java.lang.reflect.Method.invoke(Method.java:569)\n\tat org.glassfish.jersey.server.model.internal.ResourceMethodInvocationHandlerFactory.lambda$static$0(ResourceMethodInvocationHandlerFactory.java:52)\n\tat org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher$1.run(AbstractJavaResourceMethodDispatcher.java:146)\n\tat org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher.invoke(AbstractJavaResourceMethodDispatcher.java:189)\n\tat org.glassfish.jersey.server.model.internal.JavaResourceMethodDispatcherProvider$ResponseOutInvoker.doDispatch(JavaResourceMethodDispatcherProvider.java:176)\n\tat org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher.dispatch(AbstractJavaResourceMethodDispatcher.java:93)\n\tat org.glassfish.jersey.server.model.ResourceMethodInvoker.invoke(ResourceMethodInvoker.java:478)\n\tat org.glassfish.jersey.server.model.ResourceMethodInvoker.apply(ResourceMethodInvoker.java:400)\n\tat org.glassfish.jersey.server.model.ResourceMethodInvoker.apply(ResourceMethodInvoker.java:81)\n\tat org.glassfish.jersey.server.ServerRuntime$1.run(ServerRuntime.java:256)\n\tat org.glassfish.jersey.internal.Errors$1.call(Errors.java:248)\n\tat org.glassfish.jersey.internal.Errors$1.call(Errors.java:244)\n\tat org.glassfish.jersey.internal.Errors.process(Errors.java:292)\n\tat org.glassfish.jersey.internal.Errors.process(Errors.java:274)\n\tat org.glassfish.jersey.internal.Errors.process(Errors.java:244)\n\tat org.glassfish.jersey.process.internal.RequestScope.runInScope(RequestScope.java:265)\n\tat org.glassfish.jersey.server.ServerRuntime.process(ServerRuntime.java:235)\n\tat org.glassfish.jersey.server.ApplicationHandler.handle(ApplicationHandler.java:684)\n\tat org.glassfish.jersey.servlet.WebComponent.serviceImpl(WebComponent.java:397)\n\tat org.glassfish.jersey.servlet.WebComponent.service(WebComponent.java:349)\n\tat org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:379)\n\tat org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:312)\n\tat org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:205)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:199)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)\n\tat org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:51)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)\n\tat org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:168)\n\tat org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:90)\n\tat org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:482)\n\tat org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:130)\n\tat org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:93)\n\tat org.apache.catalina.valves.StuckThreadDetectionValve.invoke(StuckThreadDetectionValve.java:185)\n\tat org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:656)\n\tat org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:74)\n\tat org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:346)\n\tat org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:397)\n\tat org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:63)\n\tat org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:935)\n\tat org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1826)\n\tat org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:52)\n\tat org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1189)\n\tat org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:658)\n\tat org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:63)\n\tat java.base/java.lang.Thread.run(Thread.java:840)\n"})
Details:
DataSourceKind=OData


I have both Parameters set up as stated in the documentation https://aserve.atlassian.net/wiki/spaces/PBCFJC/pages/3373924358/How+to+Set+Up+Incremental+Refresh:  Type = Date/Time.  

Has anyone ran into this?  How did you solve it?

[Tomislav Tobijas]

Hi @lesa_miller ,

I think some of my colleagues did use this integration once, but the last one I did was strictly through API (Jira <> PBI).

Anyway, as this app was acquired by Tempo, have you tried to reach out directly to them? You can find their support channels here. 👈
They are usually quite responsive when it comes to troubleshooting or general questions and I believe they'll be able to help out with this.

Cheers,
Tobi