Jira Page shows as unavailable

[balamuruganpatturaj]

My Jira site shows as Page unavailable (Your Atlassian Cloud site is currently unavailable.) and I'm a free user is there a way I can contact support team to raise this issue?

[Trudy P Claspill · Accepted solution]

Hello @balamuruganpatturaj 

Welcome to the Atlassian community.

When was the last time you successfully accessed the data?

Atlassian has a policy of deactivating Free subscriptions that are left inactive for an extended period of time. I wrote an article about this if you think that might be your scenario.

https://community.atlassian.com/forums/Jira-articles/Atlassian-Jira-JSM-Confluence-Free-Tier-Inactivity-amp-Data/ba-p/3251237

[balamuruganpatturaj]

It might be a month ago but didn't get any such mails from Jira for the site will be suspended. Is there a way to renew or recover the data from my site

[Trudy P Claspill]

To the best of my knowledge Atlassian always sends emails to the Billing Admins/Contacts and Organization Admins before deactivating a subscription, with the reason the subscription will be deactivated.

Have you checked the spam/junk mail folders for the email account that you used when setting up the subscription?

From my article:

How to reactivate the subscription and restore the data:

If you are within the 14 days following the deactivation the subscription can be reactivated and the data restored. To ensure your data is restored contact Atlassian Billing, Licensing, & Pricing Support for assistance. Select the options Your account and Reactivate a subscription.