Jira Not Starting Up

[Manfred Hueskes]

Hi, 

Upgraded from 8.7.1 to 8.21.1, when I run the startup bundle these are messages I get: 

Using JIRA_HOME: F:\Program Files\Atlassian\Application Data\JIRA
Using CATALINA_BASE: "F:\Program Files\Atlassian\JIRA"
Using CATALINA_HOME: "F:\Program Files\Atlassian\JIRA"
Using CATALINA_TMPDIR: "F:\Program Files\Atlassian\JIRA\temp"
Using JRE_HOME: "F:\Program Files\Atlassian\JIRA\jre"
Using CLASSPATH: "F:\Program Files\Atlassian\JIRA\bin\bootstrap.jar;F:\Program Files\Atlassian\JIRA\bin\tomcat-juli.jar"
Using CATALINA_OPTS: ""

I have nothing to do with Jira but was asked to upgrade it anyway, and help that can be provided would be appreciated.

[Reneesh Kottakkalathil]

@Manfred Hueskes 

I don't see any errors in the messages. Can you attached the full Jira startup logs?

[Robert Wen_Cprime_]

One more thing: Did you consult the Upgrade checklist to make sure all the dependencies are covered?

https://confluence.atlassian.com/adminjiraserver/upgrade-checklist-966063320.html

[Robert Wen_Cprime_]

Hello @Manfred Hueskes ! Welcome to the Atlassian Community!

Do you have any output in logs?  Check the following directories:

F:\Program Files\Atlassian\Application Data\JIRA\log. Logs will be a file of the form "atlassian-jira.log"

Catalina.out should be somewhere around here - F:\Program Files\Atlassian\Jira\logs

[Manfred Hueskes]

It didn't write anything to those logs

[Robert Wen_Cprime_]

Is there anything in the directory @Nic Brough -Adaptavist- specified? (F:\Program Files\Atlassian\Application Data\logs)

[Manfred Hueskes]

There are logs, but all output is from before the upgrade.

[Robert Wen_Cprime_]

What are the last few lines of atlassian-jira.log?  Maybe it can provide a clue.

[Nic Brough -Adaptavist-]

Are you sure that F:\Program Files\Atlassian\Application Data\logs is the Jira home directory?

By default, Atlassian applications will put their home directories in directory named for the application.  I would expect to see

F:\Program Files\Atlassian\Application Data\Jira\logs, not an entry under application-data which is likely to be used by many applications.

[Nic Brough -Adaptavist-]

Welcome to the Community!

Jira takes a couple of minutes to get going, but will show as a running process as soon as the startup script finishes.

  The output you've got from the startup script is only from that script, it's not the application log, and it's the application log you'll need to look at.  Have a look in <Jira data>/logs/atlassian-Jira.log

[Vahid Kazemzadeh Zahedi]

Hello Nic
I have the same problem
The log is not recorded

[Robert Wen_Cprime_]

Do you have output from Catalina.out?  That may provide a clue.

[Vahid Kazemzadeh Zahedi]

Hi

Unfortunately, it does not output

[Robert Wen_Cprime_]

So, can I ask how you are trying to start Jira?

[Nic Brough -Adaptavist-]

If there is nothing in Catalina.out, then Tomcat isn't able to start at all, and you'll need to look at the reason it is failing by reading what the startup script is putting on screen.  

You'll need to drop out to a command line and run "start-jira.bat".  It will tell you on-screen why Tomcat can not start.