Jira Jql is not working as expected .

[sboopathi]

I am an employee from Business Solutions. One of our employees reported an issue where JQL is not working as expected.

The reported query is:

assignee = currentUser() AND status != Closed

However, this query is also returning Closed tickets.

To validate this, I tested the query by explicitly specifying the user:

assignee = <userId / email / username> AND status != Closed

I observed the same behavior, where Closed tickets were still being listed. A similar issue was also reported by another Scrum Master.

I reviewed the query for any syntax or logical errors but could not find any issues. Since the JQL itself appears to be correct, this seems to be a Jira-side behavior or configuration issue.

Kindly help us understand why Closed issues are still being returned and advise on how this can be resolved.

[Dave Mathijs]

Hi @sboopathi welcome to the Atlassian Community Forums!

First of all, please make sure to check that work items in status 'Closed' all have a Resolution set.

Check the following knowledge base article for more info:

Best practices on using the "Resolution" field in Jira Cloud

[Staffan Redelius]

Hi @sboopathi and welcome to the community.

What result do you get if you add a paranthesis to the second clause?

assignee = currentUser() AND (status != Closed) 

 Best regards,
/Staffan