Jira Integration issue

[Harsh Vardhan]

Hi

 i am using servicenow to integrate with jira tool.

whenever user will create an incident it will create a ticket in jira,

somehow i am getting status code 0, and if i check the response it's not giving any response .

can any one guide me, where am i missing ?

[Danyal Iqbal · Accepted solution]

How? what ? when? why?

As far as I know, there is no native integration between servicenow and jira. However, both products provide a REST API and you can perform an integration over the REST API.

>Installing the update set here will give you a half baked integration which might or might not cover your integration needs.

If you want to this right in the enterprise setting, you need to write code to use the rest api for servicenow and jira to integrate whatever suits your needs. Check out the JRJC, if you decide to take that path.

P.S: ServiceNow is a piece of ****. I would recommend upgrading to jira service desk and using that instead of servicenow.

[Harsh Vardhan]

i am consuming jira api here in my scripted rest api.

jira endpoint url + rest/api/2/issue

[Danyal Iqbal]

Please read the documentation and learn to use the rest api. Sit down with a good book before using the rest api.

Consuming an api means that you are able to get a response from the API.

You might be looking in the wrong place for the response. May I see where you get the status code 0 and the request/json?

Hint: Http status codes are 3 digit codes :) e.g 200 is ok, 404 is not found and 0 is not an http status code, it is probably the response from the api. Check the documentation for that- it is a side effect of a failure.

List of HTTP status codes