Jira Installation

[gokul suresh]

Please help to get resolve the below issue.

We are trying to install jira 7.7.0 version on Centos machine and getting the below error.

[root@localhost application]# ./atlassian-jira-software-7.7.0-x64.bin
Unpacking JRE ...
Starting Installer ...
./atlassian-jira-software-7.7.0-x64.bin: line 466: /root/application/atlassian-jira-software-7.7.0-x64.bin.25517.dir/jre/bin/java: cannot execute binary file

Java:

[root@localhost application]# java -version
openjdk version "1.8.0_161"
OpenJDK Runtime Environment (build 1.8.0_161-b14)
OpenJDK 64-Bit Server VM (build 25.161-b14, mixed mode)

[Andy Heinzer]

Please see the steps in Installing Jira application on Linux.  Specifically in #2 there is a step where you have to make the file executable:

Change to the directory where you downloaded JIRA then execute this command:

$ chmod a+x atlassian-jira-software-X.X.X-x64.bin

Where jira-software.X.X.X is is the JIRA version you downloaded.

And then in step #3, use sudo to run the file:

To use sudo to run the installer execute this command:

$ sudo ./atlassian-jira-software-X.X.X-x64.bin

Where jira-software.X.X.X is is the JIRA version you downloaded.

I'd also recommend walking through the Supported platforms doc for Jira 7.7.x.  It explains that the Java runtime environment has to be the Oracle JRE or JDK, I am afraid that Jira does not support OpenJDK at this time.   To make sure that OpenJDK is not part of the problem here, I suggest following the steps in Installing Java to install an Oracle JRE/JDK and then set the $JAVA_HOME variable on the system to this path.  This way, when Jira starts up, it will use that supported version of Java.

[Sean Herring [Kaiser Permanente]]

Also verify the permissions on your binary.

[Marcos Sanchez]

It could be a good point.

But I don't think that it's a permission issue because he is with the root user and if it was a permission issue, it couldn't even get the "Unpacking JRE" message.

Don't you think?

Regards, 

Marcos

[Marcos Sanchez]

Hi,

You are installing a x64 version, is your machine a x64? This error usually happens when trying to install a x64 version into a 32 bits system.

Regards,
Marcos

[gokul suresh]

Sorry, i forget to update.

We are using IBM Power8 machine and created VM(centos7) for installing Jira.

Looks this is different. Please suggest.

[root@localhost bin]# lscpu
Architecture:          ppc64le
Byte Order:            Little Endian
CPU(s):                32
On-line CPU(s) list:   0-31
Thread(s) per core:    8
Core(s) per socket:    1
Socket(s):             4
NUMA node(s):          2
Model:                 2.1 (pvr 004b 0201)
Model name:            POWER8 (architected), altivec supported
Hypervisor vendor:     (null)
Virtualization type:   full
L1d cache:             64K
L1i cache:             32K
L2 cache:              512K
L3 cache:              8192K
NUMA node0 CPU(s):     0-23
NUMA node1 CPU(s):     24-31

[Marcos Sanchez]

Hi,

Unfortunately I'm not sure if it's an architecture issue, but I've read lots of issues about POWER8 / ppc64le compatibility...

Sorry for not being helpful at all...

Regards,
Marcos