Jira Indicated Change to Ticket by User But No Change Was Made

[Amber McGirr]

Jira indicated that a member of our team made changes to a Jira ticket yet this team member made no such changes. These png attachments were not added by Amber McGirr or anyone else at our organization.

[Nic Brough -Adaptavist-]

Do you have any scripts or automations that could have added this on the person's behalf?  Could it have come from an incoming email from them?

[Amber McGirr]

No, there are no scripts or automations. 

[Nic Brough -Adaptavist-]

So this leaves us a bit stuck.  Computers (and hence software) are fast, accurate, subservient and dumb. 

In this case, someone, or something, has made a change and put your name on it.  Jira is just doing what it was told - "add files as though Amber did it".   What we don't know is what process told it to do it.

If there's no obvious scripting or automation, then I think I would look next to the content of the unwanted images - what could be generating that?  Where might it be coming from?

[Amber McGirr]

We're mystified over here as well. The screenshots are of isolated numbers that I did not intentionally screenshot, or accidentally drag and drop. I didn't even have Jira open in my browser when they were added.