Jira Export csv blank page: "what are you looking up?"

[sha15]

Jira Core 7.11.1

From issue filter i am trying  to export in csv file.

But it redirects me to  URI "sr/jira.issueviews:searchrequest-csv-all-fields/13000/SearchRequest-13000.csv?delimiter=,"

And i see blank page with "what are you looking up?"

[Andy Heinzer · Accepted solution]

I have not been able to replicate this specific behavior yet.  Could you let me know what browser you are using with Jira?

I am curious if this is something you can reproduce with other browers, like Chrome or Firefox.   And if so, perhaps you can generate a HAR file when this happens so we can get a better understanding of the browser requests being made.

[sha15]

i  have too different instances on two different servers. Both instances are upgraded to the latest jira version. 

I receive this error in all browsers Safari, Firefox, Chrome 

[redacted link]

Thank you

[Andy Heinzer]

It looks like your proxy might be getting in the way of you seeing these results.  I can see in the file you supplied this info:

"response": {
          "status": 444,
          "statusText": "No Reason Phrase",
          "httpVersion": "HTTP/2.0",
          "headers": [
            {
              "name": "server",
              "value": "nginx"
            },

To help isolate this problem, I would recommend following the steps in How to bypass a Proxy and SSL to test network connectivity.  This will have you create an additional unproxied connector to Jira.  If you can then access the Jira site on that internal address/port without going through your nginx proxy, see if you can then reproduce this problem that way.   If you cannot, then it indicates that the configuration with the proxy is the problem here.

[sha15]

yes.

It  works without  nginx proxy.

I  have  commented the  following lines in  server.xml:

43a44
>                    redirectPort="8443"
>                    address="127.0.0.1"
>                    scheme="https"
>                    proxyName="MY-DOMAIN.ru"
>                    proxyPort="443"

But  i  need  to  work  with  nginx  proxy. Here  is my  nginx  config:

upstream app_jira {
    server 127.0.0.1:8080 fail_timeout=0;
}

server {
    listen 443 ssl http2;
    server_name MY-DOMAIN.ru;

    ssl_certificate fullchain.pem;
    ssl_certificate_key privkey.paem;
    ssl_session_cache       shared:SSL_JIRA:10m;


    location /sr/jira.issueviews:searchrequest- {
    types        { }
    default_type text/plain;
    return 444 "what are you looking up?";
    }
    
    location /si/jira.issueviews:issue- {
    types        { }
    default_type text/plain;
    return 444 "what are you looking up?";
    }

    location / {
        proxy_pass http://app_jira;
        break;
    }

    location /.well-known/ { alias /etc/nginx/letsencrypt/.well-known/; }
}

I  have  found  the  problem  in  nginx  config. I am  stuppid :-)

Thank  you  very  much  for  your  help !