Jira Data Center atlassian-jira-apdex.log file not updating since upgrade to V10.3.8

[Andy Towers]

The atlassian-jira-apdex.log is not being populated since a recent upgrade of Jira Data Center from version 10.3.5 to 10.3.8. (location: Atlassian -> Application Data -> Jira -> log)

Further investigation suggests that the log4j2.xml (location: Atlassian -> Jira -> atlassian-jira -> WEB-INF -> classes) file could require a config update to enable logging but the configuration looks correct.

Has anybody else experienced this issue?

[Dan C]

Hello, We are having the same problem with Jira DC 10.3.8. The apdex log never gets created.

The dark feature is definitely off.

The log4j config is definitely correct.

Permissions are definitely correct.

It is working fine on a 2nd instance we have, that is also on 10.3.8

Anyone else seeing this, or resolved it?

[Samuel Gatica _ServiceRocket_]

Hi @Andy Towers 

Welcome to the community!

It could be Jira doesn't have enough permissions to create or edit the file, you can check both KBs according to the platform Jira is installed:

https://confluence.atlassian.com/jirakb/how-to-fix-directory-permissions-in-linux-for-jira-server-829048437.html

https://confluence.atlassian.com/jirakb/how-to-fix-directory-permissions-in-windows-for-jira-server-1004961049.html

It's also possible that the log4j properties file is not recording the correct permission level for the Apdex job, do check the following line and make sure INFO is set

Jira log4j file

... log4j.logger.com.atlassian.jira.apdex.impl.SendAnalyticsJobRunner = INFO, apdexlog ...

Best regards

Sam