Jira Data Center Attachment Problem

[Jay Kantaria]

Jira Data center 7.10.2 on AWS

Postresql - RDS

Last couple days we are having issues with attachments.  Frequently Attachment configuration in admin console become disabled.  Even after we enable we get following errors.

During attachment action on issue we get:

- 

File "Confluence-con.jpg" was not uploaded

An error occured while attaching Confluence-con.jpg: Could not save attachment data from stream.

--------------

Log reports following trace - Any help will be appreciated.

2018-11-03 00:45:46,063 HealthCheck:thread-2 WARN ServiceRunner [c.a.t.j.healthcheck.support.AttachmentHealthCheck] There was a RuntimeException when testing the attachment {0}
java.lang.NullPointerException
at com.atlassian.jira.issue.attachment.AttachmentKeys.from(AttachmentKeys.java:34)
at com.atlassian.jira.issue.attachment.AttachmentKeys.from(AttachmentKeys.java:30)
at com.atlassian.jira.issue.attachment.AttachmentKeyMapper.fromAttachment(AttachmentKeyMapper.java:5)
at com.atlassian.jira.issue.attachment.BackwardCompatibleAttachmentStore.getAttachment(BackwardCompatibleAttachmentStore.java:210)
at com.atlassian.jira.issue.managers.DefaultAttachmentManager.streamAttachmentContent(DefaultAttachmentManager.java:727)
... 3 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
at com.sun.proxy.$Proxy24.streamAttachmentContent(Unknown Source)
... 3 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:302)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:208)
at com.sun.proxy.$Proxy2278.streamAttachmentContent(Unknown Source)
at com.atlassian.troubleshooting.jira.healthcheck.support.AttachmentHealthCheck.canFindAndOpenAttachment(AttachmentHealthCheck.java:120)
at com.atlassian.troubleshooting.jira.healthcheck.support.AttachmentHealthCheck.doCheck(AttachmentHealthCheck.java:82)
at com.atlassian.troubleshooting.jira.healthcheck.support.AbstractSupportHealthCheck.check(AbstractSupportHealthCheck.java:23)
at com.atlassian.troubleshooting.healthcheck.impl.PluginSuppliedSupportHealthCheck.check(PluginSuppliedSupportHealthCheck.java:49)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)
2018-11-03 00:45:46,065 HealthCheck:thread-2 ERROR ServiceRunner [c.a.t.j.healthcheck.support.AbstractSupportHealthCheck] Unhandled error during healthcheck
java.lang.NullPointerException
at com.atlassian.troubleshooting.jira.healthcheck.support.AttachmentHealthCheck.doCheck(AttachmentHealthCheck.java:96)
at com.atlassian.troubleshooting.jira.healthcheck.support.AbstractSupportHealthCheck.check(AbstractSupportHealthCheck.java:23)
at com.atlassian.troubleshooting.healthcheck.impl.PluginSuppliedSupportHealthCheck.check(PluginSuppliedSupportHealthCheck.java:49)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)
2018-11-03 00:45:46,066 HealthCheckWatchdog:thread-4 WARN ServiceRunner [c.a.t.healthcheck.concurrent.SupportHealthCheckTask] Unable to complete execution of health check Attachments due to an exception
java.util.concurrent.ExecutionException: java.lang.NullPointerException
at java.util.concurrent.FutureTask.report(FutureTask.java:122)
at java.util.concurrent.FutureTask.get(FutureTask.java:206)
at com.atlassian.troubleshooting.healthcheck.concurrent.SupportHealthCheckTask.getFutureWithTimeout(SupportHealthCheckTask.java:88)
at com.atlassian.troubleshooting.healthcheck.concurrent.SupportHealthCheckTask.lambda$runAsync$0(SupportHealthCheckTask.java:68)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)
Caused by: java.lang.NullPointerException
at com.atlassian.troubleshooting.jira.healthcheck.support.AttachmentHealthCheck.doCheck(AttachmentHealthCheck.java:96)
at com.atlassian.troubleshooting.jira.healthcheck.support.AbstractSupportHealthCheck.check(AbstractSupportHealthCheck.java:23)
at com.atlassian.troubleshooting.healthcheck.impl.PluginSuppliedSupportHealthCheck.check(PluginSuppliedSupportHealthCheck.java:49)
... 4 more
2018-11-03 00:45:46,215 HealthCheck:thread-2 WARN ServiceRunner [o.a.h.client.protocol.ResponseProcessCookies] Invalid cookie header: "Set-Cookie: AWSALB=aEQF2cM8BFVvboGNsUCuWxR0MsWKIUwitKpprfc1AGouezTEKF9anHkLVS5TmUQ0afQ8SmEt0AJ+r0TRsSUeoOK6S8P3Us4e6VXAH4YEfltyLPMwCwKtr5f67fy4; Expires=Sat, 10 Nov 2018 00:45:46 GMT; Path=/". Invalid 'expires' attribute: Sat, 10 Nov 2018 00:45:46 GMT
2018-11-03 00:45:46,399 HealthCheck:thread-1 WARN ServiceRunner [o.a.h.client.protocol.ResponseProcessCookies] Invalid cookie header: "Set-Cookie: AWSALB=8T2MguidPoplxj2MsMd3kNU67c7iAJejaKYE6yKEm3Mmp+vwkoeVk0gyUnINhmoIdnCrpIRgU31PoQ+4iM+vhfknaSjJYIVuYxjYeIovmV0QXgqd4gVNHjo34D6H; Expires=Sat, 10 Nov 2018 00:45:46 GMT; Path=/". Invalid 'expires' attribute: Sat, 10 Nov 2018 00:45:46 GMT
2018-11-03 00:45:46,413 HealthCheck:thread-1 WARN ServiceRunner [o.a.h.client.protocol.ResponseProcessCookies] Invalid cookie header: "Set-Cookie: AWSALB=udeiOEbofWGAb5qfQUnZaa6D9PPAxeOTsSmTFvgnLqfWa9UgMS3r7i0F5nmWemqW7RACtjkWQoihu0YBPVK3lHh5IsOi/zlsQe2yU0X4/oedPLwjiXxjBgQGFrOJ; Expires=Sat, 10 Nov 2018 00:45:46 GMT; Path=/". Invalid 'expires' attribute: Sat, 10 Nov 2018 00:45:46 GMT
2018-11-03 00:45:46,617 HealthCheck:thread-1 WARN ServiceRunner [o.a.h.client.protocol.ResponseProcessCookies] Invalid cookie header: "Set-Cookie: AWSALB=x2W0XC6pwjhZWX5clsb66s00D9lUCGxqSn7mk5rSYWyRaqRUVdMxHvwWAh2+dequouQ5Av8kt6nKEAsxMhyi/tQDBIH3cpielOqvUPmQrVpoD15rePm9prS6eLAh; Expires=Sat, 10 Nov 2018 00:45:46 GMT; Path=/". Invalid 'expires' attribute: Sat, 10 Nov 2018 00:45:46 GMT

------------

When I try to import a project with attachments using project configurator it fails on permission issues and import has following errors in each of the attchments

---

ERROR 01:50:04,167 Unable to create issue file attachment with name 'DevCloud PCFaaS Connectivity.pptx'.
com.atlassian.jira.web.util.AttachmentException: Got error while saving attachment DevCloud PCFaaS Connectivity.pptx: Got exception while saving attachment in attachment store. Exception: Could not save attachment data from stream. caused by: Permission denied
at com.atlassian.jira.issue.managers.DefaultAttachmentManager$4.apply(DefaultAttachmentManager.java:477)
at com.atlassian.jira.issue.managers.DefaultAttachmentManager$4.apply(DefaultAttachmentManager.java:472)
at com.atlassian.fugue.Either$LeftProjection.map(Either.java:713)
at com.atlassian.jira.issue.managers.DefaultAttachmentManager.raiseExceptionOnError(DefaultAttachmentManager.java:472)
at com.atlassian.jira.issue.managers.DefaultAttachmentManager.createAttachmentCopySourceFile(DefaultAttachmentManager.java:226)
at com.atlassian.jira.imports.project.DefaultProjectImportPersister.createAttachment(DefaultProjectImportPersister.java:439)
at com.atlassian.jira.imports.project.handler.AttachmentPersisterHandler$1.run(AttachmentPersisterHandler.java:92)
at com.atlassian.jira.util.concurrent.BoundedExecutor$1.run(BoundedExecutor.java:50)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)
Caused by: com.atlassian.jira.issue.attachment.AttachmentWriteException: Could not save attachment data from stream.
at com.atlassian.jira.issue.attachment.store.LocalTemporaryFileStore.copyStreamToFile(LocalTemporaryFileStore.java:50)
at com.atlassian.jira.issue.attachment.store.LocalTemporaryFileStore.createTemporaryFile(LocalTemporaryFileStore.java:42)
at com.atlassian.jira.issue.attachment.store.DefaultFileSystemAttachmentStore$6.call(DefaultFileSystemAttachmentStore.java:237)
at com.atlassian.jira.issue.attachment.store.DefaultFileSystemAttachmentStore$6.call(DefaultFileSystemAttachmentStore.java:234)
at com.atlassian.util.concurrent.Executors$DefaultSubmitter$CallableRunner.run(Executors.java:62)
at com.atlassian.util.concurrent.LimitedExecutor$Runner.run(LimitedExecutor.java:93)
... 3 more
Caused by: java.io.IOException: Permission denied
at java.io.UnixFileSystem.createFileExclusively(Native Method)
at java.io.File.createTempFile(File.java:2024)
at com.atlassian.jira.issue.attachment.store.LocalTemporaryFileStore.copyStreamToFile(LocalTemporaryFileStore.java:47)
... 8 more

[Andy Heinzer]

I think you are seeing two different problems here.   The first one appears to be a documented bug over in https://jira.atlassian.com/browse/JRASERVER-66079

In it we detail how other users have reported this same error about invalid cookies.  However I'm not sure that this error would account for the inability to store attachments.

In the project configurator error you listed beneath that error, I suggest taking a closer look at this KB: JIRA throws "Could not save attachment data from stream" when attempting to add attachments to issue

In it, there are two different potential sources of the cause of that specific error.  One of them is related specifically to the user account running Jira on the operating system and the permissions of directories.  While the other is a possible website configuration problem in the server.xml file.  Try to walk through that page's diagnosis section to see if that helps.  If you get stuck please let me know the results.