Jira Cloud log files?

[Esther Strom]

I just attempted to create a linked issue from one of our service desk tickets and got an error. I know what caused the error; I was testing an update to a workflow, and as soon as I reverted it I was able to create linked tickets.

But the error refers to "the log file". I'm our Jira admin, and I'm not aware of the location of any kind of log file that would show this info. Can anyone tell me where to access it? Remember that this is Cloud.

[Jack Brickey · Accepted solution]

Hi @Esther Strom , you might check under Jira settings > System > troubleshooting and support Audit log

[Esther Strom]

I did already look there, but I don't see anything that would explain the error. I thought there might be another log somewhere I didn't know about.

[Nic Brough -Adaptavist-]

The Cloud services do indeed have a load of logs that those of us on Server/DC can get at.   A lot of the error messages in Cloud have been inherited from there when the products diverged, and are now ("cosmetically") wrong, and hence useless.

Annoyingly, these messages still tell those of us getting errors to "check the logs" when what they really should say is "Ask Atlassian support to check the logs and tell you what the actual problem is".  Whenever you get any error like this, it should go straight to support (unless you can think of anything in the content that might be "unsupported" as the first part says)

[Esther Strom]

Thanks, Nic. That's what I figured, but thought I would ask - Cloud changes pretty frequently, and it's not impossible that I might have missed a notification about new logs becoming available.