Jira Cloud Slack App doesn't expand ticket links when posted by another Slack APp

[Lee Herring]

Shown in the screenshot above:
 - Shortened ticket links aren't recognised by Jira App 
 - Urls or ticket mentions aren't expanded when posted by another slack app.

I have tried setting unfurl_links and unfurl_media to both true/false on the bot's post message api. 

[Andy Heinzer]

Hi Lee,

I understand that Jira issue links being posted into Slack from another app are not unfurling here.  Whereas when these are posted by a user, they are unfurled to provide more information about that issue.  This is actually a limitation of the slack platform.  We have a prior ticket about this over in API-103 : Jira for Slack app does not unfurl issues when the issue key is posted by another bot/app.

At the moment this is not something that the Slack app can provide due to the limitations of the platform.  However another user, @Rosa M Fossi has added a workaround:

Workaround:   I set my automation (which uses the Slack webhook) that posts "Message text ticket: XYZ-1243 . More text here"  to make the ticket XYZ-1243 into a link using smart values like so: 

"Message text  <{{issue.url}}|{{issue.key}} - {{issue.summary}}>. More text here" 

I'm not sure if this will help you here, but perhaps you can use the automation within Jira Cloud to send this kind of webhook instead to provide this similar level of information in Slack.

[Andrés Mattos]

Actually, other apps can listen to other apps.

In my case if my bot post a Github link, the Github app unfurled the link, so I think is really a problem with the JiraCloud app.