Jira Cloud REST API returning HTML Error Page 500

August 22, 2023

Hi Community,

I am trying to create several issues from a CSV via REST API. My token also seems to work, as I get a valid JSON response to the /rest/api/3/project/search endpoint.

However, as soon as I try to GET or POST an issue in the /rest/api/3/issue/ endpoint, I only get the following HTML code back.

Do you have any idea what this could be?

Thanks and best regards

JSON for POST / Create Issue

{
   "fields": {
      "project": {
         "key": "TEST"
       },
       "issuetype": {
         "name": "Task"
       },
       "description": "example",
       "summary": "Test"
   }
}

HTML Response


<!DOCTYPE html>

<html lang="en">

<head>

    <meta charset="utf-8">

    <meta http-equiv="X-UA-Compatible" content="IE=edge">

    <title>Oops - an error has occurred</title>

    <link type='text/css' rel='stylesheet' href='/static-assets/metal-all.css' media='all'>

    <script src='/static-assets/metal-all.js'></script>

    <meta name="decorator" content="none" />

</head>

<body class=" error-page error500">

    <script type="text/javascript">

        document.body.className += " js-enabled";

    </script>

    <div id="page">

        <header id="header" role="banner"></header><!-- #header -->

        <section id="content" role="main">

            <div class="aui-page-panel">

                <div class="aui-page-panel-inner">

                    <section class="aui-page-panel-content lowerContent">

                        <div id="error-state"><span class="error-type"></span>

                            <h1>Something went wrong</h1>

                            <p>Try reloading the page, then check our <a

                                    href="https://status.atlassian.com">Statuspage</a> for any current outages. If there

                                are no relevant outages, create a <a

                                    href="https://support.atlassian.com/contact/">support request</a> so we can help you

                                out.</p>

                            <p>If you create a request, include the following so we can help you as fast as possible:

                            </p>

                            <ul>

                                <li>Error type: <strong>500 - Internal server error</strong></li>

                                <li>Log reference: <strong>21dc8b8b-8468-4690-8afe-5ff37b32a929</strong></li>

                            </ul>

                        </div>

                    </section><!-- .aui-page-panel-content -->

                </div><!-- .aui-page-panel-inner -->

            </div><!-- .aui-page-panel -->

        </section><!-- #content -->

        <footer id="footer" role="contentinfo">

            <section class="footer-body">

                <div id="footer-logo"><a href="http://www.atlassian.com/" rel="nofollow">Atlassian</a></div>

            </section>

        </footer><!-- #footer -->

    </div><!-- #page -->

</body>

</html>

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Jira Cloud REST API returning HTML Error Page 500

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