Jira Cloud Kanban Board best practice

[lapacquah.bryant]

Good morning,

Typically when setting up Kanban boards, I have had request types for filter creation.  

I currently need to setup a Kanban board in a shared project and wanted to know what is best practice.  User will use "Create" to submit Issues and manage them within Kanban board.  

I was thinking about setting up an Issue Type, because as mentioned above I generally have at least a Request Type to pull information from.

Please provide any suggestions.  

Thank you 

[John Funk]

Hi Lapacquah,

Can you give an exact example for what you are trying to accomplish? 

[lapacquah.bryant]

@John Funk I need to create a filter for a Kanban board.  Typically I have used request types, however this time there is no request type.  

Its a shared Project so there is another Kanban board setup and it is pulling in information from that filter.

I also wanted to know what is best practice, should I setup a software project for each customer, etc. if using Kanban/Scrum boards.

Thank you 

[John Funk]

It if it is not a Jira Service Management project, then the Request Types will not be available. You should use the issue type field. 

Typically, we create a project per team working together. But creating by customer can also be done. 

[lapacquah.bryant]

Thank you @John Funk I created a specified IssueType and it worked.

[John Funk]

Great! Glad that worked. Would you mind clicking on the Accept answer button above so we can close this one out? Thanks!

[lapacquah.bryant]

Thank you however now I need to fix the other board that shares the same project.  Stand by..