Jira Cloud: Import from a backup

[Benoît Voisin]

I'm trying to transfert JIRA projects into a new organisation, but cannot find the menu to import the cloud backup file. I could not find any "JIRA Import menu" as stated here 

https://confluence.atlassian.com/cloudkb/restoring-a-jira-cloud-backup-into-a-jira-cloud-instance-691011853.html

Did I miss something ?

[Stephen_Lugton · Accepted solution]

Hi @Benoît Voisin it may be a permissions issue, do you have Site Admin permissions?

[Benoît Voisin]

Thanks @Stephen_Lugton @Prachi Bolar and @Manoj Gangwar, I was indeed missing some rights. The owner gave me Org admin rights and then I was able to access the menu and proceed to the import

Cheers

[Manoj Gangwar]

Hi @Benoît Voisin Welcome to the community!

To import your backup file:

1. Choose Settings () > System

2. Under IMPORT AND EXPORT, select Import Jira Cloud and follow the steps.

[Benoît Voisin]

Hi @Manoj Gangwar ,

Thanks for your answer.

This is where I was looking for it but it does not exist (see attached picture taken under XXXX.atlassian.net/jira/settings/system/general-configuration).

Any ideas why it does not appear where it should ?

Thanks,

Benoît

[Manoj Gangwar]

Hi @Benoît Voisin Can you try direct URL and check?

XXXX.atlassian.net/secure/admin/CloudImport!start.jspa

[Prachi Bolar]

Hello,

Welcome to community :) 

Could you please check if you able to see via this option mentioned here : https://support.atlassian.com/jira-software-cloud/docs/import-data-to-a-software-project-using-a-csv-file/

Thank you,

prachi

[Stephan Åkeborg]

hi

the resuls is as below, i get lofts of this in left menus (and some with just numbers), there are no subcatalogs and when i chosse on item in left menu i dont get the content from that page.

however in the zipped file there are lts of mthl pages and they work just fine(uses ither catalogs in the unzipped file to present the correct data).