Jira Cloud: How to provide access of specific projects to users/groups?

[Punit Tak]

I am using Jira Cloud; I have both Team-Managed Projects and Company-Managed Projects. I want to provide the access of Team-Managed Project to specific users (new user) in such a way that they shall not be able to see company-managed projects.

I have already tried with creating a new group with Jira product access as "user" role to avoid adding the new users to "jira-software-user" group, however the new users are still able to see and user company-managed project. My Team-managed project is already set as private.

How shall I configure the permission and access, so that I can solve the issues?

[Robert DaSilva]

Hi @Punit Tak , welcome to the community!

Jira Cloud operates on Permission schemes for allowing or disallowing access to projects. The permission that dictates if a project is visible is the "Browse Projects" permission. This will be present on all permission schemes, and depending on what's assigned to a given project will indicate if others can see it.

If you want to hide a project, you first need to make sure that the permission scheme associated with that project has the Browse Projects permission properly restricted. In this case, I would recommend removing groups or user roles from that permission that capture all users in an instance.

I will note, removing this permission goes against how Jira was designed, and how Atlassian intends their products to operate, which is under their System of Work methodology. I would be curious to understand your reasoning for keeping nearly all projects hidden from users, a step beyond simply preventing them from creating work items within.

Either way, the permission scheme is where you want to focus your efforts.

Hope this helps!

Robert