Jira Cloud - Claude AI Integration

[Gor Greyan]

Hey Folks,

I am trying to connect Jira Cloud with Claude AI, but the following error has appeared.
I added the Atlassian Rovo Connector to Claude. When trying to connect, the attached screen appeared.

I checked the documentation; it seems that claude.ai domain is Atlassian-supported, so there is no need to add the domain in the Rovo MCP server section.

What else should I configure in Jira in order to connect them?

Thanks in advance

[Marc -Devoteam- · Accepted solution]

Hi @Gor Greyan 

What is the error you are getting?

The screenshot you mention is not added.

[Gor Greyan]

Hi @Marc -Devoteam-

Sorry, I missed it.

Already attached.

Thanks!

[Marc -Devoteam-]

Hi @Gor Greyan 

Do you have a Claude account with the same mail address, and I even think you need a Claude subscription.

The message relates to an OAuth issue, based on 

1. Account mismatch (wrong Atlassian account)
2. IP restrictions
3. Mismatch on not being licensed on the product or permissions in the product

[Gor Greyan]

Dear @Marc -Devoteam-

Thanks for the answer.

I have a Claude subscription; also, the emails for Claude and Cloud are the same.
Here is the screenshot; my user has access to all products.

[Marc -Devoteam-]

Hi @Gor Greyan 

Do you have a role or permissions on the the space you want use in the context?

Or in admin.atlassian.com on the related Site in the app setting, is the setting "User Installed Apps" enabled?

[Gor Greyan]

Dear @Marc -Devoteam-

The issue was the user, yes :D

In Claude, authorization was being done via my Gmail, my 2 accounts have the same picture :D That is why I get confused.

Thanks for your help.