Jira Cloud Automation to copy from customer field as approvers in team managed project

[Andrew Chan]

I have tried many way of getting this to work and have no luck, appreciate if anyone can help in getting this to work using Additional field in Jira Automation. Here is the JSON for the build-in Jira customer field Approval.

"customfield_10150": [
{
  "id": "31",
  "name": "Accept User Requirements",
  "finalDecision": "pending",
  "canAnswerApproval": true,
  "approvers": [
  {
    "approver": {
      "accountId": "asdasdasdasdasdasdb0b8565b9ee",
      "emailAddress": "abc@xyz.com",
      "displayName": "ABC",
      "active": true,
      "timeZone": "Asia/zzz",
      "_links": {
        "jiraRest": "https://.....atlassian.net/rest/api/3/.....................
     "approverDecision": "pending"
  }
],
"createdDate": {
"iso8601": "2024-05-23T16:38:46+0800",
"jira": "2024-05-23T16:38:46.641+0800",
"friendly": "Today 4:38 PM",
"epochMillis": 171645656565641
},
"_links": {
"self": "https://........atlassian.net/rest/servicedeskapi/request/33123/approval/31"
}
}
],

[John Funk]

Hi Andrew - Welcome to the Atlassian Community!

This might be a bug in the system for copying people type fields in Team-managed projects. Take a look here where you can vote for and follow it: 

https://jira.atlassian.com/browse/AUTO-421

[Andrew Chan]

Thanks for sharing, I am not even be able to add additional "Approver" in the built-in customfield_10150. And the API editmeta didn't show such field and is it even possible to add using Automation?

[John Funk]

Best advice I can give you is to use Company-managed projects and not Team-managed. 

[Andrew Chan]

But Company managed projects do not support Approval flow and that's the reason why I had to use Team Managed project.

[John Funk]

Understood. You might consider using a JSM project as the intake for the issues and the approval process then. And once approved you could clone over to the JWM/business/software project.