Jira Automation rule to create an issue based on a template and a custom field

[Biancha]

Hi All, 

Hoping someone can help. 

Expected outcome: When a Version is created in the Jira Project, an Issue Type is created and a template is applied. 

Problem to solve: The issue is not created based on the automation due to the required fields not having values. 

Things to note:

• We use an app called: Issue Templates for Jira
• When creating the issue type, there is a requirement for general fields to be completed but also a custom field. 
• The custom field is called 'Release Type' and consists of 2 requirements.
  • 1. Select Either PMU or CMU
  • 2. Select Either Major, Minor or Maintenance

Steps taken: 

• Automation rule created
• General fields selected from the 'Choose field to set'
• The custom field is not supported and requires using the 'Advanced Section' to be used. 
  

This is the JSON Additional fields I have tried: 

{
"properties": [{
"key": "issue.templates.automation",
"value": {
"applyTemplate": "TEMP-751"
}
}]
{
"fields": {
"customfield_10548": { "value": "PMU", "child": { "value" : "Maintenance"} }
}
}
}

The above does not work error: 

Create Issue

Error while parsing additional fields. Not valid JSON.

Any pointers or help will be appreciated. 

Thank you 

Biancha

[Bill Sheboy]

Hi @Biancha 

I have not used that addon before...Have you checked the documentation for that marketplace addon to see how it is supported by automation rules?

And I wonder if the template needs to be applied first...so...

• perhaps create a template which has your required fields set to a default value
• in the rule, apply the template with issue create, re-fetch the issue, and then set your required field to the desired value

Kind regards,
Bill

[Biancha]

Thanks Bill, 

I have figured it out. 

The JSON Additional fields config now looks as follows:

{
"properties":[
{
"key":"issue.templates.automation",
"value":{
"applyTemplate":"TEMP-751"
}
}
],
"fields":{
"customfield_10548":{
"value":"PMU",
"child":{
"value":"Maintenance"
}
}
}
}

[Bill Sheboy]

Well done!

So it appears there was just a comma missing between the JSON sections (template selection and data); is that correct?

[Biancha]

That is correct, and the rule runs correctly now. The template is still not being applied; however, This would be a trial and error as I work through the Application Documentation.