Jira Automation - Update Short Text Field with hyperlink

[Maurice B_]

Dear community, 

I kindly ask for your support and expertise. 

I have created a rule to update a short text field with following smart value: 

{{issue.issuelinks.outwardIssue.url|"None"}}

Is it somehow possible to insert this url as a hyperlink and not only as text?

And on top, it would be great if I could display the url as issue.issuelinks.outwardIssue.key (name of ticket). 

Example: 

URL: https://test.atlassian.net/browse/SCRUM-175
Text which should be displayed in the short text field as hyperlink: SCRUM-175

Thank you and best regards, 
Maurice

[Shawn Doyle - ReleaseTEAM · Accepted solution]

Hi @Maurice B_ 

Take a look at this post from the other day.

https://community.atlassian.com/forums/Jira-questions/Automation-smart-values-hyperlink/qaq-p/3145752

Basically, make sure the field config supports hyperlinks and use the correct syntax.

[Maurice B_]

Thank you @Shawn Doyle - ReleaseTEAM , 

I didn't know that post. It works when using paragraph instead of short text field. 

Best regards, 
Maurice

[arielei · Accepted solution]

Hey @Maurice B_ 

I had the same problem.

If your custom field is either Text (read-only) or Text short sentence - they dont support rich content.

So you need to change the custom field to Paragraph and then it will work.

Best regards,

Ariel.

[Maurice B_]

Hey @arielei , 

thank you, that worked for me as well! 

But is there a way to directly display the Ticket key instead of the url in the list view?

The Hyperlink is only displayed when doing a mouse over on the link. 

This is how it looks like in my list view: 


Thank you!