Jira Automation – Send single email to multiple project role users instead of multiple emails

[Naresh Sampath]

Hi Team,

I am using a Jira Cloud Automation rule to send an email to users in a specific Project Role when an issue status changes to a particular status (for approval).

I am fetching the users’ email addresses using a web request and using this smart value in the email To field:

{{webResponse.body.emailAddress}}

Problem:

• If the project role has 3 users, Jira Automation sends 3 separate emails (one per user).

• I want to send only ONE email, with all 3 users included in the To field (comma-separated).

Requirement:

• Single email

• Multiple recipients from the same project role

• Triggered only once when status changes

Question:
How can I combine all project role users’ email addresses and send one single email using Jira Cloud Automation?

Any guidance or best practice would be appreciated.

Thanks!

[Rudy Holtkamp]

HI @Naresh Sampath ,

You can use:

{{webResponse.body.emailAddress.distinct}}

Which will give you only unique email addresses. 

See this documentation

[Naresh Sampath]

HI @Rudy Holtkamp 
thanks for your reply!..

I Used this 

{{webResponse.body.emailAddress.distinct}}

But mail send 2 SPO Present in that Project, I Need that Only one Mail should send with

"To" - mentioned as 2 email Address in Single email

[Rudy Holtkamp]

Can you post your complete automation rule, to see what you are doing?