Jira Automation Not Listing Bitbucket PRs in Comments

[Golan Shoval Gil]

Hello Atlassian Community,

I’m encountering an issue with setting up an automation rule in Jira to collect and comment on Bitbucket pull requests (PRs) associated with a Jira story. Despite following the recommended steps, the automation isn’t functioning as expected. I would greatly appreciate any guidance or solutions you can provide.

Current Setup:

I have admin access to the Jira project and the relevant Bitbucket repositories. I aim to create an automation rule in Jira that:

1.Triggers manually.

2.Collects all Bitbucket PRs linked to that story.

3.Posts a comment on the Jira story listing these PRs.

Automation Rule Configuration:

•Trigger: Issue Updated

•Condition: Issue Type equals Story

•Action: Add Comment

Trying to print {{issue.development}} on a story that has 3 pull requests linked to it, produced this log in the audit log:

Development Data: {pullrequest={dataType=pullrequest, state=OPEN, stateCount=3}, json={"cachedValue":{"errors":[],"summary":{"pullrequest":{"overall":{"count":3,"lastUpdated":"2024-12-19T10:49:59.434-0500","stateCount":3,"state":"OPEN","dataType":"pullrequest","open":true},"byInstanceType":{"bitbucket":{"count":3,"name":"Bitbucket Cloud"}}}}},"isStale":false}}

Questions:

1. Automation Limitations: Are there any known limitations or permissions issues that might prevent Jira automation from accessing the issue.development data?
2. Smart Value Access: Is {{issue.development.pullrequest}} the correct smart value path to access linked Bitbucket PRs in Jira Cloud? If not, what is the accurate path?
3. Alternative Approaches: If smart values aren’t sufficient, are there alternative methods or plugins recommended for achieving this PR listing functionality?

What I’ve Tried So Far:

• Verified that PRs are correctly linked and visible in the Development panel.
• Updated smart values based on logged output.
• Ensured consistent PR naming with Jira issue keys.

Thank you in advance for your assistance!

[Bill Sheboy]

Hi @Golan Shoval Gil -- Welcome to the Atlassian Community!

My understanding is the pull request (PR) smart value {{pullRequest}} is only available to automation rules when one of the PR-related triggers is used: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-development/#--Pull-request--

Another option is to use the Send Web Request action to call a REST API endpoint to access the PR data at other times.

Kind regards,
Bill