Jira Automation: 'Issue Updated' trigger issue

[Anna Havlovska]

Hi community,

I have some issues with my automation and was hoping to get some help here.

Problem statement: 

I want to automatically update the sub-tasks of my story/bug, once something has changed in the parent (e.g. when I change the Description I'd like it automatically update in sub-tasks as well)

For that I created a rule with 'Issue Updated' trigger and following actions like Copy this and that fields from parent on sub-tasks branch.

What I noticed, that it is not working when I am updating the Description or Assignee, but it is working when I change the summary of the parent or Epic for example.

So my question is what might be the root cause? Maybe 'Issue Updated' entails only some types of changes? From documentation I understood that basically any type of update should be included there, but somehow it is not working for me(

And the other question I have just to understand how it is working: if I have 'Check to allow other rule actions to trigger this rule. Only enable this if you need this rule to execute in response to another rule.' checked - will that rule be triggered ONLY by other rule actions/results or manual changes as well?

Thank you in advance!

[Trudy Claspill · Accepted solution]

Hello @Anna Havlovska 

And the other question I have just to understand how it is working: if I have 'Check to allow other rule actions to trigger this rule. Only enable this if you need this rule to execute in response to another rule.' checked - will that rule be triggered ONLY by other rule actions/results or manual changes as well?

If you check that box your rule will be triggered by both manual changes and by changes that are made by other Automation Rules.

Regarding the failure of your rule to be triggered by some updates to the issues, that may be a result of an active incident in the Jira Cloud ecosystem:

Jira platform failing to send webhook notifications for some events 

[Anna Havlovska]

Thank you for clarifications and hints!

It seems to be fixed now and everything is updating as expected - it really seemed to be Jira issue.

[John Funk]

Hi Anna,

Can you share the rule here so we can see more information? But if I am understanding correctly, that in the same rule some fields get updated and others do not?