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Jira: Admin Menu still not visible

WN MRJD November 26, 2017

Unfortunately, this solution does not work for me:

http://<baseurl>/secure/admin/jira/ViewPlugins.jspa?mode=enable&pluginKey=jira.webfragments.admin

Is there anything else I should do to make the Admin Menu showing by default when Admin logging in to JIRA? 

3 answers

0 votes
Hayk Petrosyan December 7, 2019

Thanks  for the answer.

At first I was also thining that way. But the problem is when if I write my admin email and password (which I created during install) Jira does NOT recognise it.

When I was creating admin it does not asked for username just email.

I tried to reinstall Jira, but after 2nd time install it did not ask me for configuration. Seems somehow it remebers its previous config.

 

I think this is just a bug.

 

One more question: how I can setup again the admin username/password?

 

Please not as my jira is localhost, it has issues accessing to internet 

Nic Brough -Adaptavist-
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December 8, 2019

That's not what the installers do.  I'm afraid I am lost here, as you're describing a scenario that I can't replicate because it simply does not work this way.

On your second install though, yes, I recognise that.  It's because you've not fully removed the previous install (I'm guessing you are installing on Windows, as that retains stuff you don't want when un-installing because it's a poorly designed OS.  On Unix-like systems, deleting the install and data directories does the job the way it should, although you also need to check any "startup" stuff)

To try to "reset" the password for the admins without re-doing any installs, see https://confluence.atlassian.com/jirakb/restore-passwords-to-recover-admin-user-rights-972329273.html

0 votes
Hayk Petrosyan December 6, 2019

I am sorry to reopen this, but after Jira install on my local PC there is no admin menu there. And I cannot login to Jira((

can someone help please?

JIraIssu3.PNG

Nic Brough -Adaptavist-
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December 7, 2019

You will only get the admin menu after you log in as an admin.

Can you confirm that you cannot log in because you have lost your username and/or password?  Have you tried the "forgot password" link?

Hayk Petrosyan December 7, 2019

Thansk for the answer

1) I login as Admin in my PC, still there is no admin menu

2) If by Login as admin, you mean login in Jira. than I do not know how to do that

I tried "forgot password" link, but Jira does not send me any email.

That is separate issue, that it cannot send emails((

Hayk Petrosyan December 7, 2019

So no way to login Jira. Really very surprised with such a buggy behavioral

Nic Brough -Adaptavist-
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December 7, 2019

It's not a bug, it's doing a sensible and secure thing.

It sounds like you are mixing up "log in to machine" with "log into Jira".  Just because you're an admin on your PC does not mean you are logging into another system (unless you've set that system up to automatically use your PC as the authorisation)

To log into Jira, you need to use the username and password you set up when you installed it (I can see it's running on localhost, which tells me its a local install that you did)

0 votes
Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 27, 2017

Hi there,

Can you please clarify if your Admin section is physically missing, or if you simply want it to be the default page in Jira?

The URL provided from Menus Missing from Jira Administration Panel appears to no longer be functioning, but this particular error was that particular sections are missing, but not the entire menu.

Can you go to Manage Add-ons (http://<baseurl>/plugins/servlet/upm/manage/all) and Search All for System Admin Menu Sections plugin and let me know if it's enabled?

Please also send us a screenshot of the issue on yyour end.

Kind regards,

Shannon

WN MRJD November 27, 2017

Thank you Shannon.

It's enabled now. It's persistent now when I login as admin.

Previously, after I login as Admin I had to add admin at the end of the basedurl

for example: https://<basedurl>/secure/admin

I re-installed it.

Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 28, 2017

Hi there,

Thank you for letting me know! Glad it's now working for you. To be clear, was it the re-enabling of the add-on that made this work again for you?

Kind regards,

Shannon

WN MRJD November 2, 2018

Hi Shannon,

Yes it was. 

Best regards,

WN

Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 7, 2018

Thank you for confirming that, WN!

Take care, and have a pleasant rest of your week.

Regards,

Shannon

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