Jira API Issue Notify Returning 500 Internal Server Error

[Muammer Cakir]

Hello,

I am currently developing an Jira Cloud Plugin. One functionality will be sending notifications to Jira users.

For that I am trying to call the endpoint POST /rest/api/3/issue/{issueIdOrKey}/notify with following Body:

{ 
"subject": "Test Email", 
"textBody": "Body", 
"htmlBody": "<h1>Body</h1>", 
"to": 
  { "voters": false, 
    "assignee": false, 
    "watchers": false, 
    "reporter": false, 
    "users": [{ 
      "accountId": "5e4bb2c3c8ec310c955b7XXXX", 
      "active": true }], 
    "groups": null 
  }
}

The API is returning always following error:

{"errorMessages":["Internal server error"],"errors":{}}

How should I now what exactly the problem is? Is there a way to find it out? Or do I miss something in my request body?

[Dario B · Accepted solution]

Hello @Muammer Cakir ,

Welcome to the Atlassian Community!

---

EDITED:

After further investigation I can see that the problem is actually with your REST request body. 

Indeed in your body you have an invalid value for group

"groups": null 

Can you kindly confirm that sending below body works instead:

{ 
"subject": "Test Email", 
"textBody": "Body", 
"htmlBody": "<h1>Body</h1>", 
"to": 
  { "voters": false, 
    "assignee": true, 
    "watchers": false, 
    "reporter": true
  }
}

Also, since the correct status code to be returned should have been 400, I have created below bug in order to have this issue fixed:

• [JRACLOUD-74694] The notify rest api endpoint returns status code 500 instead of 400 if there are errors in the request body 

Please vote for the above bug ticket and set yourself as a watcher so that you will be notified in case of any update/progress. The bug will be addressed according to the Atlassian Cloud bug fixing policy.

Cheers,
Dario

[Muammer Cakir]

@Dario B , thank you for the bug report :)

[Dario B]

You are very welcome @Muammer Cakir :) 

Have a nice weekend! 

Dario