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JQL will miss some ticket

mis-it
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October 1, 2025

hello

i set my JQL  is 「status = DEPLOYMENT AND assignee = currentUser() ORDER BY status ASC」, and show 12 ticket in jira , i set same rule to send my gmail ,  ticket number is 16 ,  16 is correct , same JQL rule , but jira will miss some ticket ,how can i  adjustment ? thanks

 

gmail list

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jira list

jira.png

1 answer

1 vote
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 1, 2025

Hello, Good day. Could you review both the results and identify the missing 4 work items in JQL. Please compare with one of the returning work item. Thanks

David Nickell
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October 2, 2025

That is a great/logic debugging question to ask -- at a glance, the POPF (3) and PHS tickets (1) are mssing in the JQL Version...

I am not sure how the user gets it emailed to GMAIL but something is impacting tickets in two projects.  

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