JIRA software can not upload xlsx and docx files

[luo eyck]

JIRA Software Version:  v7.11.1

issue:

when I going to upload a xlsx or docx files into a ticket, it throw a error. but when I upload it through Service Desk Portal, it succeed.

there are no special error log in log file, but I found something below:

jira.attachment.do.not.expand.as.zip.extensions.list : docx, docm, dotx, dotm, xlsx, xlsm, xltx, xltm, xlsb, xlam, pptx, pptm, potx, potm, ppam, ppsx, ppsm, sldx, sldm, thmx, odt, odp, ods, odg, odb, odf, ott, otp, ots, otg, odm
, sxw, stw, sxc, stc, sxi, sti, sxd, std, sxg

Not sure if it related.

Anyone know this issue?

[brbojorque]

Hi @luo eyck , is the instance behind a proxy? either nginx, IIS or apache? If so please inspect the configuration and allow some file extension in your requirement.

https://docs.microsoft.com/en-us/iis/configuration/system.webserver/security/requestfiltering/fileextensions/

https://www.ruby-forum.com/t/only-allow-certain-file-extensions/161296

https://stackoverflow.com/questions/24897206/apache-restrict-file-access-to-specific-extensions-and-allow-directory-index-fi