JIRA service is running but is not accessible through web browser

[mohsen]

I installed Jira on my own server for a month and it worked fine, but now when I run JIRA service it is not accessable even through localhost:8080.

I think, it happens after I install Gitlab on server. although I setup gitlab on localhost:8081 (and it work properly on it), but when I go to localhost:8080 still a sloppy gitlab homepage come up.

I tried changing jira server port from server.xml (for example change it to 7070) but nothing happened.

how can I fix these issue?

Thanks

[Daniel Ebers · Accepted solution]

Hi,

welcome to Atlassian Community!

While not having direct access to your server it is hard to debug and hard to state what is wrong there.

As long as Gitlab will show up when calling an URL with port 8080 it is very likely that Gitlab is still up and bound to port 8080.
Due to it's nature ports only can provide be opened by one application - this could be one cause why you do not see Jira on 8080 now.

I'd propose to check, for example with 'netstat -nao' (in case you are using a linux server).

When changing the port in server.xml be sure to restart Jira.

Cheers,
Daniel

[JP _AC Bielefeld Leader_]

Hi

the netstat -an also works on Windows systems.

Changing the server.xml in Jira should work as long the the base URL is changed, too.

https://confluence.atlassian.com/adminjiraserver/configuring-the-base-url-938847830.html

https://confluence.atlassian.com/adminjiraserver/changing-jira-application-tcp-ports-938847762.html

I would try to shutdown your gitlab server, restart Jira & check the base url and/or ports, change them to eg. 7070, restart Jira & check if the new settings with 7070 work. If this is OK, start gitlab.

Best

JP

[mohsen]

Hi JP thanks a lot!

the second link was my answer.

 i didnt change port in 

<Server port="****" shutdown="SHUTDOWN">

now both of them are up.

thanks again.