JIRA main content is suddenly not showing anything

[thao33]

one of API failed with this message :

User is not enrolled in message 'jira-insights-onboarding-tour-base'

Nothing changed when logout then login again. 

It's happened with Chrome browser. When I switch to Safari, it works.

[Mathew Schrader · Accepted solution]

We found that disabling the Chrome plugin "Redux DevTools" resolved this for one of our staff. 

[Dirk Ronsmans]

This is indeed due to an active incident with Redux Devtools

https://jira-software.status.atlassian.com/incidents/5j5754ghwmsl

[thao33]

@Mathew Schrader thank you so much ! You made my day !

[Jamie Woodmancy]

Disabling Redux Devtools worked for me too. But after updating Chrome I was able to re-enable them and still see my board.

v97.0.4692.99

[Vincent Vachon]

Same here. Version 97.0.4692.71 (Build officiel) (x86_64)

[Tom Fechtner]

Am seeing the same issue, just upgraded Chrome to latest v97.0.4692.71

Safari & Firefox fine.

Blank project boards and multiple console errors.

[thao33]

Thank you @Tom Fechtner 

By upgraded Chrome to latest v97.0, api failure is gone, but still blank project boards.

instead api failed, jira sent some error requests like that:

https://senses.atlassian.net/rest/internal/2/log/safe/error

with the response :

{
"sentFrom": "jira.frontend.navigation-next.shortcuts.repository",
"message": "There was a problem loading or integrating with repository shortcuts",
"event": {
"message": "Unable to load bridge \"repository-shortcuts/navigation-next\"",
"stack": "Error: Unable to load bridge \"repository-shortcuts/navigation-next\"\n at o (https://jira-frontend-static.prod.public.atl-paas.net/assets-brotli/commons.bac6f20604db9055e802.8.js:795:571)"
},
"buildKey": "JF-PROD-27516",
"logTime": "2022-01-19T12:03:32.146Z",
"browserName": "Chrome",
"browserVersion": "97.0"
}