JIRA keeps stopping randomly on the PRODUCTION server?

Hi,

I am running our company jira service on a cloud server and it seems to be stopping randomly. I'm currently using Jira 7.9.1.

Can anyone please help?

1 answer

0 votes

Start with a look at your logs:

<jira home>/logs/atlassian-jira.log will usually contain a reason for a crash. It's the application log, so it will show application level faults.

If that just stops dead, then <jira install>/log/catalina.out is the next place to look (this should contain a more system level error).

If both simply stop dead at crash time, then it is something in the operating system killing it, and you'll need to dig through system logs.

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