JIRA instances do not recognize users created

[Pratima Hegde]

Hi,

We have created 2 JIRA instances on 2 separate docker containers. We access these instances through a load balancer (HAProxy) installed on a separate container.

The 2 JIRA instances are attached to a common mysql database installed on a 4th docker container.

We are currently able to access both the JIRA instances through load-balancer using an "admin user " account created during the JIRA initial setup.

Accessing individual JIRA instances we are able to create new users. But we noticed that user created through one instance is not recognized in the other instance. This is the error message displayed:

"Sorry, your user name and password are incorrect - please try again."

We looked up the mysql database. We can see that the new users are created.

We have observed similar behavior with respect to Bugs created. Bugs created through instance 1 are not listed when logged into JIRA through instance 2.

Again we can see the bugs in mysql "jiraissue" table.

Any help in this regard is greatly appreciated.

Thanks in advance,

Pratima

[Alexey Matveev · Accepted solution]

Hello,

If you want to have multiple nodes, you should use Jira Data Center, not Jira Server. I guess, your Jira in dockers are Jira Server.

[Pratima Hegde]

Thanks a lot @Alexey Matveev we'll try installing JIRA data center.

[Pratima Hegde]

Hi,

We have Installed Jira Data Center on AWS EC2 instance and configured in a way that  both jira should use common MySQL database and share common Home directory.

But we cannot access both instances, when one jira is accessing home directory it is locking it. So another jira cannot access that home directory so it is giving error that

 "Setup: The jira.home directory is locked".

Please help me out to resolve this.

Thanks,

Pratima

[Alexey Matveev]

Make sure that you followed this instruction:

https://confluence.atlassian.com/adminjiraserver073/installing-jira-data-center-861253059.html

[Pratima Hegde]

Jira Data Center worked.. Thank you soo much for helping us.

[Alexey Matveev]

You are welcome. Kindly mark my answer as accepted, if my answer helped you.

[Pratima Hegde]

Hi,

I have a setup where load balancer is distributing the load between 2 Jira instances running in separate EC2 instances.

Currently the request type is HTTP. I want to make it as Secured(HTTPS). I tried it but its not happening. From Browser to Load balancer Secure connection is happening. From load balancer to backend servers(Jira) I'm not getting how to do it.

Please help me out to do this.

Thanks in advance,

Pratima