JIRA email notifications

[radhakrishnan s]

Please let us know on how to send escalation mail from JIRA, if task is not closed/acted on time from assignee.

description: if a particular task is not started/closed beyond the 'actual start date'/'actual end date', then an email should be triggered to the user. Is this email notification feature available in JIRA?

[Alexey Matveev · Accepted solution]

Hello,

You can create a filter to filter all such tasks:

reporter = currentUser() and "start date" > now() and status != "In Progress"

and then you can create a subscription for this filter in the settings of the filter. 

In this case users will receive a list of issues where they are reporters and start date is over.

https://confluence.atlassian.com/jiracorecloud/working-with-search-results-765593781.html

[Joe Pitt · Accepted solution]

You can't do it. @Alexey Matveev solution is the workaround.