JIRA and ZenDesk Integration jira_escalated Label Not Applied

[Alex Romano]

Scenario

We integrated ZenDesk with two JIRA projects, so that creating a zendesk ticket could also create a JIRA bug. It applied the label jira_escalated, everything worked perfectly, and we were happy.
We took a long break from that process project, and are attempting to finalize it now.

The Issue

Several months (and many JIRA changes later) later, for a reason I have not yet identified, the label jira_escalated is no longer applied to the cards created via the integration.

What We've Tried

• Verified the adds-ons project role had permissions
• Tried different project, different issue types JIC
• Turning off automation rules
• Verifying reporter and label appear on create and edit screens

We're not finding much about this issue so I'm sure it's something simple I'm not catching. Can anyone assist?

[Dave Liao]

@Alex Romano - hi Alex! To confirm, you're using Zendesk's "Zendesk Support for Jira" Jira app?

[Alex Romano]

@Dave Liao 
Yes
Version:1.0.21-AC

[Alex Romano]

for my own edification I will share that if your zendesk/jira integration is not working, check your automation rules, especially those which affect labels at creation.