JIRA and Tempo module sending emails as a user not JIRA.

[Paweł “zaicnupagadi” Jarosz]

Hello Everyone,

We got JIRA 6.4 and it has tempo module which sends emails literally as users - it happened after some update. It looks like "John Doe approved your timesheet" - and Johns is visible as the actual sender, but the message is prepared by JIRA.

It is a tremendous issue for us as we cannot use smtp submission as it tells that jira special user has no permission to send as a user (obviously) - and as an outcome we are forced to use relay connectors on exchange without authentication - as we are sending emails also to the outside from our company (otherwise we could have used O365 Direct Send mechanism - as we got hybrid for exchange).

Does someone know and can reveal a secret how to change configuration of tempo module so it won't send emails like:

(JIRA) Tom Jacob <tjacob@CompanyName.co.uk>

but instead as:

(JIRA) JIRA <jira@CompanyName.co.uk>

?

Appreciate any help on this,

Kind regards,

Paweł Jarosz

[Paweł “zaicnupagadi” Jarosz]

I think I got it, I have a variable in JIRA mail config -${fullname} that might be it. Will let you know about the outcome after testing.

Wel... tested - not working. The emails are now being send "(JIRA) <john.doe@company...>" instead of "(JIRA John Doe <john.doe@company...>)"

so $fullname, was for "John Doe", but the SMTP address still is user.name@company... not jira@company...

Anyone?

[Paweł “zaicnupagadi” Jarosz]

I have a variable in JIRA mail config -${fullname} that might have been it. 

But I've tested - not working. The emails are now being send "(JIRA) <john.doe@company...>" instead of "(JIRA John Doe <john.doe@company...>)"

so $fullname, was for "John Doe", but the SMTP address still is user.name@company... not jira@company...

Anyone?

[Paweł “zaicnupagadi” Jarosz]

Seems that whole JIRA sends emails correctly apart from Tempo module, even if I set up my own credentials - pjarosz@company.com and my password in the email configuration, Tempo module sends timesheet notification as the manager that accepted the timesheet.