JIRA Service Desk - Request search criteria from customer portal

[David Gamboa Gonzalez]

Hi all,

Just now, we have a customer that needs to add an additional search criteria for his requests from the customer portal. He needs to search all the requests between a time interval and not only base on the actual search criteria (Status, Created by, Request type). 

He needs this additional search criteria base on the time period because he needs evaluate each month the attention of all tickets of the same month under evaluation to approval the invoice for the service provided. 

Thanks in advance for your help and support.

[Manuel Bastardo Castellano · Accepted solution]

Hola David, en el portal de Jira Sevice Desk no es posible utilizar esos criterios de búsquedas por un "cliente" del portal.

La evaluación y estado de los tickets debería de hacerlo un usuario con acceso a la aplicación 

[David Gamboa Gonzalez]

Muchas gracias Manuel por tu rapida respuesta.

Saludos ! 

[Katarzyna]

Hi @David Gamboa Gonzalez 

Atlassian added a simple option to the native Requests page. You can read about it here. It's a basic.

For more demanding customers, we've recently released My Requests Extension for Jira Service Management. I'm a product owner of this app. It provides a dedicated Requests view which allows to display more information to your customers. List of all supported fields you can find in our documentation. This list is still expanding! Re-arrange columns, sorting, exporting etc. are available. We're working also on filters functionality (the same like in the server version).

If you have more requirements according to this app, let us know via Customer Portal. You can also find me at LinkedIn.

Cheers,

Kate